Field Service Tech - Non-union

Utilities Service, LLC; Royal Pines (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

EAP

Life and disability insurance

Vacation after 1 year

Paid holidays

Job summary

Utilities Service, LLC in Royal Pines, NC is seeking a Field Technician to perform termination and restoration of water service, install theft deterrent devices, and obtain updated account information prior to restoration.

This full-time, non-exempt position emphasizes customer service, safety, and the ability to work outdoors in all weather. Prior meter reading or related field experience is preferred.

Qualifications

• Meter reading knowledge or related field experience.
• Ability to use handheld tech (phones, GPS, PDAs, cameras).
• Willing to join union and pay dues.
• Excellent verbal and written communication.
• Strong organizational and multitasking skills.
• Willing to work outdoors in all weather.
• Valid driver’s license.
• High school diploma or equivalent preferred.
• 2+ years of exceptional customer service experience.

Responsibilities

• Termination and restoration of water service.
• Installation of theft deterrent devices upon termination.
• Obtain updated account information prior to restoration.
• Perform emergency restorations as required.
• Comply with PUC Chapter 56 regulations.
• Prepare and deliver 72-hour and 48-hour notices of intent to terminate water service for non-payment.
• Complete work within time frames and under supervision guidelines.
• Provide excellent customer service to internal and external customers.
• Complete tasks in an organized, timely manner.
• Identify and report hazardous conditions to management.
• Set priorities and adhere to schedules.
• Perform other duties as assigned and follow safety policies.

Skills

Meter reading knowledge

Handheld devices literacy

Construction interest

Self-motivated

Verbal communication

Written communication

Organization

Outdoor work

Union membership willingness

Customer service experience

Education

High School Diploma or equivalent preferred

2+ years of exceptional customer service experience

Tools

Mobile phones

GPS

PDA

Digital cameras

Job description

Description

Field Technician

Job Type: Full-Time +, Non-Exempt

Pay: Competitive, Hourly

Benefits:

• Health Insurance (Medical/Dental/Vision) from day one

• Company Sponsored Retirement Plan after one year of service

• Employee Assistance Program

• Life, long-term/short-term disability insurance

• Vacation Time after one year of service

• Paid Holidays after 90 days

Essential Functions & Responsibilities:

• Termination and restoration of water service

• Installation of theft deterrent devices upon termination

• Obtain and provide updated account information prior to restoration of service

• Perform emergency restorations as required

• All work will be done in accordance with PUC Chapter 56 regulations

• Preparation and delivery of 72 hour and 48 hour notices of intent to terminate water service for non-payment

• Performs up to standards within time frames outlined by the Field Supervisor and Project Manager

• Commitment to customer service, responding to the needs of internal and external customers

• Completes all work in an organized, timely manner, within instructed standard practice

• Identifies and reports to management all hazardous working

• Sets appropriate priorities and works in accordance with scheduled time requirements

• Performs other duties as assigned

• Adheres to all company policies and procedures

• Adheres to mandatory safety policies and practices as well as OSHA practices

Minimum Qualifications:

• Must be 18 years of age or older.

• Knowledge of Meter Reading or related field experience

• Ability to comprehend handheld technology; i.e. Mobile Phones, GPS, PDA’s, and Digital Cameras.

• Strong interest in the construction process; preference toward HVAC, Electrical, Plumbing, Gas Lines, Mechanical Trades, Skilled Laborer Trades, Auto Mechanic Skills, Carpentry, and Telecommunications.

• Self-motivated with the ability to work with little supervision.

• Good verbal and written communication skills.

• Strong organizational skills and ability to multi-task.

• Willing to work outdoors in all weather conditions applicable.

• Must be willing to join the union and pay union dues.

Education & Experience

• High School Diploma or equivalent preferred.

• 2+ years of exceptional customer service experience.

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications:

• Valid driver license required.

Travel Requirements:

• Must have reliable transportation to and from the work location.

Physical Requirements:

• RARE (less than 10%): squatting, depth-perception, color-vision, crawling, pushing, pulling, seeing distant, climbing ladders, balancing, gripping.

• OCCASIONAL (up to 33%): stooping, kneeling, squatting, body-twisting, sense-of-touch, manual-dexterity, lifting to 10 lbs., lifting up to 50 lbs., lifting over 10 lbs. to 50 lbs., climbing stairs, carrying, lifting, range-of-motion, reaching

• FREQUENT (up to 66%): standing, walking, sitting.

• CONTINUOUS (up to 100%): seeing, reading, hearing-speech-range, speaking clearly.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066 . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

Important Information for Applicants:

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.

• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.

• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.

• Compensation determination is based on market data, job scope and individual qualifications.

• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.

• Unsolicited resumes without an executed agency agreement become the property of the company.