Field Service Tech - Non-union

Utilities Service, LLC; Fletcher (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance from day one

Retirement Plan after one year

Employee Assistance Program

Life, disability insurance

Vacation Time after one year

Paid Holidays after 90 days

Job summary

Utilities Service, LLC is seeking a Field Technician to perform water service termination and restoration, install theft-deterrent devices, and ensure accurate customer information before restorations. The role emphasizes safety, regulatory compliance, and timely service delivery.

Candidates should have a high school diploma, 2+ years of customer service experience, and the ability to work outdoors in all weather. A valid driver's license is required, and union membership may be applicable.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 2+ years of exceptional customer service experience.
• Knowledge of meter reading or related field experience is preferred.
• Ability to operate handheld technology (GPS, PDA, mobile devices) safely.

Responsibilities

• Issues and restores water service termination and restoration.
• Install theft-deterrent devices at termination.
• Obtain and provide updated account information prior to restoration.
• Perform emergency restorations as required.
• Comply with PUC Chapter 56 regulations and safety policies.
• Prepare and deliver 72-hour and 48-hour notices of intent to terminate for non-payment.

Skills

Meter Reading

Handheld tech literacy

Customer service

Communication skills

Union readiness

Education

High School Diploma or equivalent

2+ years of exceptional customer service experience

Tools

GPS devices

PDA

Digital cameras

Job description

Description

Field Technician

Job Type: Full-Time +, Non-Exempt

Pay: Competitive, Hourly

Benefits:

• Health Insurance (Medical/Dental/Vision) from day one

• Company Sponsored Retirement Plan after one year of service

• Employee Assistance Program

• Life, long-term/short-term disability insurance

• Vacation Time after one year of service

• Paid Holidays after 90 days

Essential Functions & Responsibilities:

• Termination and restoration of water service

• Installation of theft deterrent devices upon termination

• Obtain and provide updated account information prior to restoration of service

• Perform emergency restorations as required

• All work will be done in accordance with PUC Chapter 56 regulations

• Preparation and delivery of 72 hour and 48 hour notices of intent to terminate water service for non-payment

• Performs up to standards within time frames outlined by the Field Supervisor and Project Manager

• Commitment to customer service, responding to the needs of internal and external customers

• Completes all work in an organized, timely manner, within instructed standard practice

• Identifies and reports to management all hazardous working

• Sets appropriate priorities and works in accordance with scheduled time requirements

• Performs other duties as assigned

• Adheres to all company policies and procedures

• Adheres to mandatory safety policies and practices as well as OSHA practices

Minimum Qualifications:

• Must be 18 years of age or older.

• Knowledge of Meter Reading or related field experience

• Ability to comprehend handheld technology; i.e. Mobile Phones, GPS, PDA’s, and Digital Cameras.

• Strong interest in the construction process; preference toward HVAC, Electrical, Plumbing, Gas Lines, Mechanical Trades, Skilled Laborer Trades, Auto Mechanic Skills, Carpentry, and Telecommunications.

• Self-motivated with the ability to work with little supervision.

• Good verbal and written communication skills.

• Strong organizational skills and ability to multi-task.

• Willing to work outdoors in all weather conditions applicable.

• Must be willing to join the union and pay union dues.

Education & Experience

• High School Diploma or equivalent preferred.

• 2+ years of exceptional customer service experience.

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications:

• Valid driver license required.

Travel Requirements:

• Must have reliable transportation to and from the work location.

Physical Requirements:

• RARE (less than 10%): squatting, depth-perception, color-vision, crawling, pushing, pulling, seeing distant, climbing ladders, balancing, gripping.

• OCCASIONAL (up to 33%): stooping, kneeling, squatting, body-twisting, sense-of-touch, manual-dexterity, lifting to 10 lbs., lifting up to 50 lbs., lifting over 10 lbs. to 50 lbs., climbing stairs, carrying, lifting, range-of-motion, reaching

• FREQUENT (up to 66%): standing, walking, sitting.

• CONTINUOUS (up to 100%): seeing, reading, hearing-speech-range, speaking clearly.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066 . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

Important Information for Applicants:

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.

• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.

• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.

• Compensation determination is based on market data, job scope and individual qualifications.

• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.

• Unsolicited resumes without an executed agency agreement become the property of the company.