Field Service Tech - NC (Remote)

Vaco by Highspring; Charlotte (NC); Remote; USD 48,000 - 70,000; Full time

Benefits offered by this job

Company cell phone provided

Travel expenses covered

Medical/dental/vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

Vaco by Highspring is seeking a Field Service Technician to support customers across the Southeast, with a preference for candidates in the Greater Charlotte, NC area. The role involves travel to install, maintain, and repair industrial equipment, plus training customers on operation and maintenance.

The ideal candidate has electro‑mechanical troubleshooting skills and strong customer service abilities to deliver top‑tier support on-site and remotely as needed.

Qualifications

• 2–3 years troubleshooting and repair of electro‑mechanical machinery.
• Experience in a field service environment with travel.
• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Proficiency with MS Office (Word, Excel, Outlook).
• Valid driver's license and ability to travel ~60% of time.

Responsibilities

• Install, demonstrate, maintain, and repair industrial marking, coding, and labeling equipment.
• Diagnose and troubleshoot electro‑mechanical issues at customer sites.
• Perform preventative maintenance and corrective repairs to ensure optimal performance.
• Provide technical support and exceptional customer service during onsite visits.
• Train customer personnel on equipment operation and maintenance.
• Complete service reports and documentation per company requirements.
• Attend technical training sessions and meetings.

Skills

Electro-mechanical troubleshooting

Customer service

MS Office

Driver's license

Independent work / time management

Education

Technical degree (Associate or Bachelor's)

Tools

Syteline ERP

PLC programming

Job description

Our client is seeking a customer-focused Field Service Technician to support customers throughout the Southeast region, with candidates ideally based in the Greater Charlotte, NC area. This is an excellent opportunity for a hands‑on professional who enjoys troubleshooting complex equipment, working directly with customers, and traveling to support installation, maintenance, and repair needs.

The ideal candidate will combine strong electro‑mechanical troubleshooting skills with exceptional customer service abilities to deliver industry‑leading support, technical expertise, and training in the field.

Job Type: Permanent

Location: Remote (must sit in Greater Charlotte, NC area)

Key Responsibilities

• Install, demonstrate, maintain, and repair industrial marking, coding, and labeling equipment.
• Diagnose and troubleshoot electro‑mechanical equipment issues at customer sites.
• Perform preventative maintenance and corrective repairs to ensure optimal equipment performance.
• Provide technical support and exceptional customer service during onsite visits.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Complete service reports and documentation in accordance with company requirements.
• Attend technical training sessions, meetings, and professional development programs.
• Assist with office‑based responsibilities when not traveling to customer locations.
• Stay current on market trends, equipment technologies, and industry developments.
• Identify customer needs and communicate potential equipment, service, or support opportunities when appropriate.

Required Qualifications

• Minimum of 2-3 years of experience troubleshooting and repairing electro‑mechanical machinery.
• Previous experience in a field service environment with frequent travel requirements.
• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Experience training customers or end users on equipment operation and maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work independently and manage multiple priorities in a field‑based environment.
• Valid driver's license and ability to travel approximately 60% throughout the assigned territory.

Preferred Qualifications

• Experience with packaging, labeling, coding, or marking equipment.
• Experience with flexible packaging machinery.
• Prior OEM field service experience.
• Knowledge of PLC programming and troubleshooting.
• Familiarity with PLC/PC-based control systems.
• Experience with Syteline ERP.
• PMMI certification or willingness to obtain certification (company-sponsored training available).
• Additional technical certifications.
• Associate's or Bachelor's degree in a technical field.

Travel Requirements

• Approximately 60% travel throughout the Southeast region.
• Must reside within a reasonable commuting distance of an airport.
• Travel is typically Monday through Friday, with occasional extended travel based on customer needs.
• All approved travel expenses, including airfare, rental vehicles, and business‑related expenses are covered.
• Company‑issued cell phone provided.
• Travel time is compensated, including flight delays and travel‑related downtime.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, and other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).