Field Service Tech - Lapeer,MI

GP Reeves Inc.; Lapeer (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

GP Reeves, Inc. seeks a Field Service Technician to deliver on-site installation, maintenance, and repair of GP Reeves equipment at customer sites, with remote support via phone, email, and virtual channels.

The role involves traveling to customer locations, diagnosing issues, providing training, and ensuring documentation is accurate and up-to-date. The candidate should have 3–5 years in industrial service or equipment installation, strong electro-mechanical troubleshooting skills, and

Qualifications

• Associate’s degree or two-year technical certificate, or 4 years’ experience in lieu of degree/certificate
• 3–5 years in industrial service or equipment installation preferred
• Basic electro-mechanical troubleshooting skills required
• Willingness to travel up to 50%
• Proficient in Microsoft Office

Responsibilities

• Perform on-site installation, maintenance, and repair of GP Reeves equipment at customer sites
• Respond promptly to service calls and address customer inquiries regarding technical issues
• Diagnose and troubleshoot malfunctions; identify root cause and implement effective solutions
• Conduct preventative maintenance to ensure ongoing reliability of equipment
• Collaborate with customer and internal teams to schedule service visits
• Provide clear and detailed documentation of service activities and reports on repairs and maintenance tasks
• Assist customers with install and start-up of new machines
• Provide remote customer support via phone, email, and virtual channels
• Quote spare parts and replacement parts to customers
• Train customers on proper use and routine maintenance of equipment
• Assist in testing and validation of new products or upgrades
• Adhere to safety guidelines and company policies while performing field service

Skills

Installation projects

Troubleshooting

Customer service

Communication

Travel flexibility

Education

Associate’s degree or two-year technical certificate

4 years’ experience in lieu of degree

Tools

Microsoft Office

Job description

The Field Service Technician's role is to provide superior on-site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement, both internally and for the customer, and ensuring the customer’s project documentation on our file network is updated when changes occur. This is an integral role in either executing or monitoring internal and external activities for service visits.

Responsibilities

• Perform on-site installation, maintenance, and repair of GP Reeves equipment at customer sites
• Respond promptly to service calls and address customer inquiries regarding technical issues
• Diagnose and troubleshoot malfunctions, identifying the root cause and implementing effective
• Conduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.
• Collaborate with the customer and internal teams to schedule service visits and
• Provide clear and detailed documentation of service activities, including reports on repairs and maintenance tasks.
• Assist customers with install and start-up of new machines and
• Provide remote customer support via phone, email, and virtual
• Quote spare parts and replacement parts to
• Train customers on proper use and routine maintenance of
• Assist in the testing and validation of new products or upgrades in the
• Adhere to safety guidelines and company policies while performing field service
• Regular and predictable attendance onsite at our workplace or customer/client locations is
• Ability to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications and Skills:

• Perform installation projects of new equipment
• Supervise skilled tradesmen to construct and install all GP Reeves supplied equipment when necessary
• Troubleshoot products to determine the most effective resolution to service ticket.
• Communicate and resolve issues to ensure successful completion of service visit
• Provide exceptional customer service to new and existing customers
• Provide customer training. Both formal and informal
• Perform system audits of GP Reeves equipment
• Maintain detailed knowledge of GP Reeves products and policies and follow procedures
  
• Preferred Experience includes PLC programming & former military

Character Competencies

• Associate’s degree or two-year technical certificate, or 4 years’ experience in lieu of degree/certificate
• 3-5 years successful experience in industrial service or equipment installation is preferred
• Basic electro-mechanical troubleshooting skills required
• Understanding of fluid dynamics is required
• Experience with robotics is beneficial
• Detail-oriented, self-starter with strong communication and organizational skills
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment
• Mechanical, electrical, and electronic knowledge and skills to perform necessary service and instruct others on maintaining equipment
• Proficient in Microsoft Office
• Ability to travel, including intermittent international travel, is required
• Demonstrated ability to learn

Travel Requirements

• Ability to travel, including intermittent international travel, is required, estimated at 50%
• Will need a passport or the ability to obtain one, and a valid driver’s license.

Cultural Competencies

Our ten cultural values, or the "10 Ps", are the backbone of our company. These are the words running through our heads during every customer meeting, design review, and major business decision. Do these resonate with you?

• Purpose: We do everything with integrity for our customers, team, and
• People: We succeed through leadership, relationships, teamwork, and
• Perspective: We are fluid and respond to market needs using our quick lead time as a competitive
• Positive: We exhibit a positive attitude and a professional environment that is
• Partnership: We partner with our customers and suppliers for shared
• Precision: We attend to the details from design to delivery to uphold our reputation for
• Performance: We design reliable equipment, and help manufacturers’ products perform
• Perseverance: We embrace challenges that foster innovation and work hard to bring
• Planet: We are stewards of our resources and our
• Profit: We maximize customer satisfaction and use creativity over capital that fuels perpetual

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical Demands:
  • While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods and move about in industrial environments.
  • Operate computers, machinery, tools, vehicles, and industrial equipment; must have the ability to use hands to move, set up, adjust, assemble, control, test, operate, or feel objects, tools, or controls; and reach with hands and arms.
• Constantly communicate and exchange information with team members, and must be able to effectively convey accurate information to vendors.
• Reading/comprehension, writing, oral communication, reasoning and analytical abilities, and mental flexibility.
• Infrequent lifting of up to 75lbs.
• The employee will constantly climb, bend, squat, kneel, crouch, and reach above shoulder height when working with equipment, loading and unloading materials, and other related tasks.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish material grades and administrative data.
• Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make sound discriminations.
• Work Environment:
  • While performing the duties of this job, the employee regularly works indoors, which has uncontrolled environmental conditions.
  • Exposure to hazardous materials, extreme heat, and proximity to moving mechanical parts.
  • Requires wearing common personal protective equipment
  • Position may involve extended work hours
    

Travel Requirements

This position requires travel approximately 50% of the time. Maintain a valid Driver’s License.

Company Overview

GP Reeves, Inc. was founded in 1971 and has grown to become a leading global provider of engineered dispensing systems and solutions for manufacturing. We design and build a complete line of fluid-dispensing equipment, as well as ambient- and heated-material dispensing equipment and automation. Our patented Air Removal process produces a low-maintenance, highly repeatable system built in Holland, Michigan. With locations in North America, Europe, and Asia to serve our customers, we are looking ahead towards continued success and growth. GP Reeves' customer base includes the world’s leading automotive, life sciences, aerospace, furniture, consumer goods, electronics, industrial manufacturers, and more. We are focused on innovation and technology, driven by a service mindset for our team members, customers, and community.