Field Service Tech II: Start-Up & Commissioning

Industrial Electric Mfg. (IEM); Wilkesboro (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

IEM, a long-standing electrical systems innovator, is seeking a Field Service Technician Level II to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in field environments.

Ideal candidates have hands-on experience with switchgear, panel interiors, and power distribution, with strong diagnostic and communication skills to support customers and cross-functional teams.

Qualifications

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems preferred.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Minimum of 1-3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.

Responsibilities

• Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install and modify electrical or mechanical components and subassemblies.
• Attend project meetings and support coordination with contractors, clients, Project Managers, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions for moderately complex issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with project managers and internal teams to resolve field issues.
• Document service activities, root cause analysis, corrective actions, and follow-up items.

Skills

Technical knowledge

Safety & compliance

Diagnostics

Attention to detail

Communication

Teamwork

Customer focus

Independence

Documentation

Mentorship

Quality of work

Education

Associate degree or equivalent

1+ years switchgear start-up & commissioning

1-3 years related electrical/ mechanical experience

Tools

Hand tools

Power tools

Electrical testing equipment

Job description

IEM, a long-standing electrical systems innovator, is seeking a Field Service Technician Level II to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in field environments.

Ideal candidates have hands-on experience with switchgear, panel interiors, and power distribution, with strong diagnostic and communication skills to support customers and cross-functional teams.