Field Service Tech II: Electrical Start-Up & Commissioning

Industrial Electric Manufacturing; North Wilkesboro (NC); On-site; USD 52,000 - 90,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) is seeking a Field Service Technician Level II to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in the field. You will work with Project Managers and clients, travel up to 75%, and mentor Level I technicians while ensuring safety and documentation standards are met.

Ideal candidates will have 1–3 years of related electrical/technical experience, strong diagnostic skills, and the ability to

Qualifications

• Associate degree or equivalent in power distribution systems preferred.
• 1+ years of experience supporting switchgear start-up and commissioning.
• Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem‑solving, and troubleshooting skills required.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and elevate issues appropriately when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow‑up items.
• Ability to assist with training, mentoring, or shadowing Level I technicians as needed.

Responsibilities

• Perform start‑up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install and modify electrical components and subassemblies including panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine corrective actions for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer‑reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow‑up requirements.
• Assist with training, mentoring, shadowing, or on‑the‑job support for Level I technicians, as needed.
• Perform other duties as assigned by management.

Skills

Electrical knowledge

Troubleshooting

Diagnostics

Communication

Documentation

Mentorship

Independent work

Education

Associate degree or equivalent

Tools

Electrical testing equipment

Hand tools

Power tools

Job description

Industrial Electric Manufacturing (IEM) is seeking a Field Service Technician Level II to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in the field. You will work with Project Managers and clients, travel up to 75%, and mentor Level I technicians while ensuring safety and documentation standards are met.

Ideal candidates will have 1–3 years of related electrical/technical experience, strong diagnostic skills, and the ability to