Field Service Tech Ii

lnw; New York (NY); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

Paid time off

Uniform and shoes

Job summary

Light & Wonder is seeking field service professionals to support customers in Queens, NY, with potential travel to Philadelphia, CT and NJ. Shift: Tue–Sat 7:00am–3:30pm.

No prior industry experience required; full tools and training provided, plus uniforms, a company vehicle, health benefits, and paid time off. You will handle service break-fix, installations and preventative maintenance, learning about gaming terminals, IT communications, and software while delivering top customer service and

Qualifications

• Must have a high school diploma or equivalency.
• Must be at least 21 years of age, as required by law.
• Mechanical or electronics experience preferred.
• Casino knowledge/experience a plus.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasted customer relationships.
• Solve your customers' challenges the first time, owning it.

Education

High School Diploma or Equivalent

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover primarily our customer in Queens, NY but may also need to go to Philadelphia, PA, Connecticut and New Jersey.

Shift: Tuesday through Saturday 7:00am to 3:30pm.

If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we'd love to hear from you at Light & Wonder. We are hiring field service professionals, no industry experience required. Light & Wonder is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused on creating revenue.

We'll teach you all kinds of cool stuff in this exciting industry of Gaming! You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Light and Wonder means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

What you would be responsible for:

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasted customer relationships
• Solve your customers' challenges the first time, owning it

Pay:

The pay range for this role is $28.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.

Qualifications

Benefits

• Competitive salary plus company matched 401K plan
• Fast-paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Paid Training, Education reimbursement and continued education
• Company paid uniforms and shoes
• Company vehicle (position specific)

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Must be at least 21 years of age, as required by law

Mechanical or electronics experience preferred.

Casino knowledge/experience a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 70 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by l