Field Service Tech I

International Game Technology; Lincoln (RI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k) contributions

Medical, dental, and vision

Life and disability coverage

Paid time off

Tuition reimbursement

Wellness programs

Job summary

International Game Technology (IGT) seeks a Field Service Technician to maintain and service lottery equipment at Retailer locations, responding to dispatches and driving to customer sites within a zone to install, remove, or repair devices.

You will troubleshoot, repair, perform preventive maintenance, test game functionality, install communication infrastructure, and document service calls while training customers on operation, all while following safety and company policies.

Qualifications

• High School diploma or equivalent required.
• Technical and customer service experience is preferred.

Responsibilities

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber‑optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Skills

Computer literacy

Shift flexibility

Safety compliance

Customer service

Driver's license

Color vision

Education

High School Diploma or equivalent

Job description

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IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.


• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.


• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.


• Install and maintain communication infrastructure, including data lines and fiber‑optic connections.


• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.


• Support technical projects, installations, expansions, and other field activities as assigned.


• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.


• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.


• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.


• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.


• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Qualifications

Education Required

• High School Diploma or equivalent required.


• Technical and customer service experience is preferred.

Experience Required

• Entry level

Skills Required

• Must be computer literate


• Ability, flexibility, and willingness to work varied shifts, overtime


• Ability to follow policies, procedures, and safety guidelines


• Strong interpersonal communication skills and customer service ability


• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.


• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5‑hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.


• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre‑employment reference, background check requirements and pre‑placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc

Keys to Success

#LI-MC1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

• bonus or commission opportunities


• 401(k) savings plan with company contributions


• medical


• dental


• vision insurance


• life and disability coverage


• paid time off


• tuition reimbursement


• other wellness programs


• subject to eligibility requirements

IGT is the global leader in gaming. For more information, please visit www.igt.com .

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island