Field Service Tech – Appliances & Home Electronics

LG Electronics USA; Jacksonville (FL); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost medical, dental, vision, andRx

401(k) with company matching

Paid time off

Performance-based incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics USA invites a Field Service Technician to join our Jacksonville area team, servicing home appliances, TVs and HVAC units in customers' homes. You will diagnose, repair, and document issues, travel to sites, and uphold LG's standard of quality and customer care.

Ideal candidates bring 1 year of technical experience, ability to lift up to 50 pounds, a valid driver’s license, and EPA certification in progress.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Troubleshooting

Driver's license

Tools

Diagnostic tools

EPA Certification

Job description

LG Electronics USA invites a Field Service Technician to join our Jacksonville area team, servicing home appliances, TVs and HVAC units in customers' homes. You will diagnose, repair, and document issues, travel to sites, and uphold LG's standard of quality and customer care.

Ideal candidates bring 1 year of technical experience, ability to lift up to 50 pounds, a valid driver’s license, and EPA certification in progress.