Field Service Tech 1

LNW Gaming, Inc.(KAC); Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician to install, set up, repair, and maintain gaming equipment at customer locations. The role requires troubleshooting complex issues, maintaining inventory, and supporting a team of Creators while ensuring high customer satisfaction.

Under supervision of Field Service management, you will use Service Max and Zinc for ticketing, adhere to safety protocols, and travel as needed.

Qualifications

• Basic understanding of electronics and one year electrical/electronics experience.
• Prefer 1–3 years related experience and/or training or equivalent education/experience.
• Must have a valid Driver’s License.
• Valid gaming card (or the ability to obtain one).

Responsibilities

• Move, load, unload, and transport Light & Wonder products to customer sites.
• Install, setup, troubleshoot, configure, and perform PM on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand Light & Wonder products, including theory of operation and repair.
• Use Service Max and Zinc to manage customer tickets and questions for product support and parts.
• Apply safety training in the field and wear PPE.
• Safely use common hand tools and test equipment.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned.

Skills

Electronics basics

Troubleshooting

Customer service

Education

High School Diploma/GED

Technical training

Tools

ServiceMax

Zinc

Microsoft Office

Job description

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting‑edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

To provide installation, setup, maintenance, troubleshooting, and configuration of Light & Wonder (L&W) product/equipment at customer locations or facilities, ensuring optimal operation and customer satisfaction.

Job Summary

Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory.

Outcomes

• Timely and accurate installation and maintenance of L&W products.
• Effective troubleshooting and resolution of technical issues.
• Maintenance of inventory and documentation.
• Positive customer interactions and support.

Essential Job Functions

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned.

Qualifications Training and/or Experience

Technical background, including a basic understanding of electronics and one year electrical/electronics experience is required.

Prefer one to three years related experience and/or training or equivalent combination of education and experience.

Must have a valid Driver’s License.

Valid gaming card (or the ability to obtain one).

Education

High School Diploma/GED Technical/Military Training Schools are a plus.

Knowledge, Skills and Abilities

Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.

Working knowledge of Microsoft Office Suite and ability to use the internet.

Ability to understand Light & Wonder policies and all job‑related paperwork.

Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements

• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.

Vision Requirements

• Close vision
• Depth perception
• Distance vision
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors

Work Conditions

Frequent work in dimly lit, crowded, noisy conditions and around smokers. Must be able and willing to travel on short notice and work "on call". Must be able to work flexible shifts including nights, weekends, and holidays.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Light & Wonder, Inc. is the leading cross‑platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.

To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/

At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at [e-mail] Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.