Field Service Tech

Therma-Tron-X, Inc. (TTX®); Sturgeon Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Therma-Tron-X, Inc. (TTX®) is seeking a Field Service Technician to support customers after installation, travel to sites, install new equipment, respond to service requests, troubleshoot issues, and provide technical training on our equipment.

The role requires an associate degree in Electrical Engineering or Electro-Mechanical Technology or equivalent experience, proven field service experience, the ability to travel up to 60%, and a professional approach when coordinating with customers and

Qualifications

• Associate degree or equivalent experience in electrical/electro-mechanical field.
• Proven field service experience and ability to troubleshoot electrical and mechanical systems.
• Ability to travel up to 60% and adapt to a changing schedule.
• Professional demeanor and positive interactions with customers and coworkers.

Responsibilities

• Respond to customer calls and determine service or repair requirements.
• Meet with customers to assess service needs and perform routine field servicing.
• Inspect, troubleshoot, repair, and replace faulty equipment components.

Skills

Electrical troubleshooting

Travel readiness

Customer service

Professional communication

Education

Associate degree in Electrical Engineering or Electro-Mechanical Technology

Tools

VFDs

Temperature controllers

Electrical schematics

Job description

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Report To:

Customer Service Manager

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary:

The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.

As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

General Responsibilities

• Respond to customer calls
• Meet with customers to determine the nature of the service or repair.
• Conduct routine equipment servicing out in the field.
• Inspect and troubleshoot equipment failures.
• Repair equipment and replace faulty parts.
• Install and test new equipment.
• Provide preventive equipment maintenance.
• Provide technical training on new equipment installations.
• Program VFD’s, temperature controllers, etc.
• Complete job reports
• Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes.

Requirements

• Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience
• Proven work experience as a field service technician or related role.
• Experience troubleshooting electrical and mechanical systems
• Ability to travel up to 60% and work according to a changing schedule.
• Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers