Field Service Team Manager

Safran; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Paid holidays

Retirement (401K) plans with employer

Professional development opportunities

Tuition assistance

Over 300 career paths across global

Job summary

Safran Landing Systems in Mobile, Alabama, is seeking a Field Service Team Manager to lead a 7-10 person field service team and oversee Part 21 and Part 145 operations across the Americas. You will guide customer interfaces, coordinate mobile personnel and subcontractors to meet commitments, and ensure safety and compliance on airframe support activities.

You will also drive budgeting, KPI development, and performance management while promoting a culture of safety, accountability, and continuous

Qualifications

• Bachelor's degree in Engineering, Aviation, Business Administration, or related field; or equivalent experience.
• Strong leadership, communication, organization, and decision-making skills.
• Experience in aviation maintenance, repair, customer support, or field service is preferred.

Responsibilities

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.

Skills

Leadership

Budgeting

Customer communication

Aviation knowledge

Reading drawings

Travel

Education

Bachelor's degree in Engineering, Aviation, Business Administration

Tools

Microsoft Office

Job description

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Safran employee, you'll contribute to meaningful projects that shape the future of aerospace.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Citizens, or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

What we offer:

• Competitive salaries
• Paid holidays
• Recognition programs
• Comprehensive benefits
• Retirement (401K) plans with employer match
• Professional development opportunities
• Tuition assistance
• Over 300 career paths across global sites

Work Culture:

At Safran, we foster a respectful and inclusive workplace where diverse perspectives are valued. We support sustainable career journeys and encourage employees to explore multiple paths for growth. Collaboration is essential to our success, and we are committed to helping every team member thrive. We engage with our communities through educational programs, outreach initiatives, and career events, inspiring future talent to join our mission.

Join Safran Landing Systems, where you can look to the skies and say "we did that."

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance. Did you know that every second, somewhere in the world, an aircraft lands using one of our systems? Would you like to grow in an international, stimulating and supportive environment within a human-sized company? Join us! Become one of our 8,000 passionate employees worldwide. Don't meet 100% of the requirements? That's not a barrier for us. Above all, we're looking for creative and committed people!

Safran Landing Systems has an exciting opportunity for a Field Service Team Manager based in Mobile, Alabama.

Relocation assistance is not offered for this position.

In this role, you will lead a team of 7-10 Field Service Representatives while overseeing operational, administrative, and budgetary activities. The position is responsible for Part 21 Final Assembly Line (FAL) support activities at customer locations in Mobile, Charleston, Renton, Everett, and Little Rock. The Mobile-based team provides direct support in Mobile and supplements local subcontractors at other FAL locations as operational requirements dictate. The role also oversees operational execution of Safran Landing Systems' Part 145 Repair Station activities throughout the Americas. This position combines customer leadership, operational management, people leadership, financial accountability, and facility management within both Part 21 and Part 145 environments.

Responsibilities

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.

Responsibilities

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.

Skills & Requirements

• Bachelor's degree in Engineering, Aviation, Business Administration, or related field; or equivalent experience.
• Minimum 5 years of aviation maintenance, repair, customer support, or field service experience, including leadership responsibility.
• Strong working knowledge of Part 21 manufacturing environments and Part 145 Repair Station operations.
• Experience supporting aerospace manufacturing, FAL, airline, MRO, or repair station environments.
• Ability to lead geographically dispersed teams, subcontractors, and multi-site customer support activities.
• Ability to read and interpret engineering drawings, maintenance manuals, and technical documentation.
• Strong leadership, communication, organization, and decision-making skills.
• Experience managing budgets, operational expenditures, and administrative activities.
• Good knowledge of mechanical and hydraulic systems; landing gear experience preferred.
• Proficiency with Microsoft Office applications.
• Licensed A&P, AME, or equivalent certification preferred.
• Valid driver's license and ability to travel occasionally within the Americas and internationally.

Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email or call 859-817-2910. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Relocation assistance is not offered for this position.