Field Service Support Specialist (EEP26412)

Tmeic; Brookshire (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Tmeic is seeking a field service-oriented engineer to execute warranty, technical, and parts activities for our field operations in the United States. You will evaluate warranty claims, provide on-site technical support, and lead problem-solving with clients, engineers, and suppliers.

Key responsibilities include tracking warranty costs, issuing service advisories, and ensuring safety compliance while coordinating cross-functional teams. Travel up to 15% may be required.

Qualifications

• Bachelor's degree in engineering technology, industrial technology, electronics technology, or related field or equivalent by education or work experience.
• 3 years of experience in field engineering, client support, development, or testing of photovoltaic inverters.
• Demonstrated knowledge of power conversion and distribution transformers.
• Strong presentation skills for client and internal audiences.
• Proven ability to build successful relationships with clients, suppliers, and internal/external contacts.
• Proven leadership, interpersonal, organizational, administrative, and communication skills.
• Commitment to continuous improvement in areas of responsibility.
• Proficiency with MS Word, Excel, PowerPoint, Access, and Outlook.
• Willingness to travel domestically and internationally up to 15%.

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
• Provide technical support and lead problem-solving with clients, engineers, and suppliers to resolve on-site issues.
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
• Track monthly warranty costs for the assigned business unit and report to manager.
• Prepare and issue Service Advises for troubleshooting to clients and field engineers.
• Maintain current safety qualifications and comply with safety requirements.
• Resolve supplier product failures in a timely and cost-effective manner.
• Respond to client issues outside of standard business hours when necessary.
• Investigate suggested field changes, report problems, and recommend solutions to management and parent company.

Skills

Field engineering

Power transformers

Presentation skills

Client relationships

Leadership & teamwork

Continuous improvement

MS Office suite

Education

Bachelor's degree in engineering technology/related field

Master of science (preferred)

Tools

MS Word

Excel

PowerPoint

Access

Outlook

Job description

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost- effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

• Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Demonstrated experience in photovoltaic inverter power generation

EEO/AA/M/F/Vet/Disability Employer