Field Service Support Specialist (EEP26412)

TMEIC Corporation Americas; Brookshire (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TMEIC Corporation Americas seeks a Warranty Engineer to execute and coordinate warranty, technical, and parts activities in support of field service operations. The role involves evaluating warranty requests, providing technical support with clients, engineers and suppliers, and tracking warranty costs while traveling up to 15% domestically and internationally.

Identify design deficiencies and implement corrective actions from Field Change Notices.

Qualifications

• Bachelor's degree in engineering technology, industrial technology, electronics technology, or related field or equivalent
• 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other contacts
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for troubleshooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost- effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager and BU management

Skills

Field engineering

Client support

Problem solving

MS Office

Education

Bachelor's degree in engineering technology

Tools

Power inverter knowledge

PV systems basics

Job description

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues.
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
• Track monthly warranty costs for assigned business unit and report to manager.
• Prepare and issue Service Advices for trouble shooting to clients and field engineers.
• Maintain current safety qualifications and comply with company and client safety requirements.
• Resolve supplier product failures in a timely and cost- effective manner.
• Respond to client issues outside of standard business hours when necessary.
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable.

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager.
• Give manager best advice.
• Give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager.
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

Qualifications

• Bachelor's degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience.
• 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments.
• Demonstrated knowledge of power conversion and distribution transformers.
• Demonstrated presentation skills.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice.

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field.
• Proficiency in Japanese and English languages, both oral and written.
• Working knowledge of ISO 9001:2015 quality management standards.
• Demonstrated experience in photovoltaic inverter power generation.

Link to TMEIC Corporation Americas website https://www.tmeic.com/ .

EEO/AA/M/F/Vet/Disability Employer