Field Service Support Lead

Dover Corporation; Rosenberg (TX); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) savings plan with employer contributions

Medical, dental, and vision insurance

Wellness programs

Health savings account

Paid time off

Job summary

Dover Corporation is hiring a Field Service Support Lead based in Rosenberg, TX. This role requires advanced technical support for control panels and automation systems within the oil & gas sector.

The ideal candidate will have extensive experience, strong problem-solving skills, and the ability to mentor junior staff. Hybrid work is available, and strong customer relationships are essential for success in this role.

Qualifications

• Minimum of 15 years of experience in field service or technical support.
• Ability to manage complex technical troubleshooting and customer support situations.
• Strong understanding of industrial control systems and automation technologies.

Responsibilities

• Provide advanced technical support for control panels and automation systems.
• Mentor and provide technical guidance to Field Service Technicians.
• Support customer communication and troubleshoot issues.

Skills

Technical troubleshooting

Customer support

Industrial control systems

Electrical systems

Automation technologies

Education

Associate or bachelor’s degree in engineering, electronics, industrial technology, or related field

Job description

Field Service Support Lead

Location: Rosenberg, TX, US, 77471

Work Arrangement: Hybrid

Dover Precision Components (DPC), A Dover Company, is hiring a Field Service Support Lead for our FW Murphy Production Controls business located in Rosenberg, TX. We manufacture and deliver a wide range of instrumentation and control solutions for the Oil & Gas Production and Natural Gas Compression markets. Our products improve the protection, performance, and reliability of the Natural Gas Supply Chain while protecting our environment and helping producers stay in compliance with stringent emission regulations.

Summary:

The Field Service Support Lead serves as a senior technical resource and subject‑matter expert for billable field service and technical support activities related to FW Murphy control panels, automation systems, and engineered solutions. This role provides advanced troubleshooting, customer support, commissioning assistance, and coordination support for field service operations.

Responsibilities:

• Provide advanced technical support for control panels, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Serve as the technical escalation resource for complex customer and field support issues.
• Support customer startup, commissioning, diagnostics, troubleshooting, and field issue resolution activities both remotely and on‑site.
• Provide day‑to‑day support and technical guidance to Field Service Engineers and technical support personnel.
• Assist with coordination of field service schedules, customer support requests, and service activities.
• Support customer communication related to technical issues, support requests, and service activities.
• Partner with Engineering, Sales, Operations, and Technical Support teams to support issue resolution and service execution activities.
• Assist in reviewing service documentation, expense reporting, and project records for completeness and accuracy.
• Support service execution activities by coordinating with internal teams as needed to ensure timely customer support and project completion.
• Help maintain accurate records related to service activities, technical support cases, and project completion.
• Assist in resolving escalated customer concerns related to equipment issues and service support levels.
• Mentor and provide technical guidance to Field Service Technicians and Support Engineers.
• Support knowledge transfer initiatives, technical training, and development of service documentation and best practices.
• Contribute to continuous improvement initiatives related to service operations, documentation, communication, and customer support processes.
• Build and maintain strong customer relationships through professional communication and technical expertise.
• Ensure compliance with company safety policies, procedures, and customer site requirements.
• Travel to customer sites as needed for startup support, troubleshooting, commissioning, and customer support activities.

Minimum required qualifications:

• Associate or bachelor’s degree in engineering, electronics, industrial technology, automation, or a related technical field (preferred).
• Minimum of 15 years of experience in field service, technical support, controls engineering, automation systems, or related industrial environments.
• Ability to independently manage complex technical troubleshooting and customer support situations.
• Strong understanding of industrial control systems, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Experience supporting industrial control panels, engine/compressor applications, or related automation systems (preferred).
• Ability to troubleshoot complex technical and system‑related issues in both field and remote support environments.
• Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and technical documentation.
• Strong root‑cause analysis, troubleshooting, problem‑solving, and decision‑making skills.
• Strong organizational and coordination skills with the ability to manage multiple priorities and support field service activities in a fast‑paced environment.
• Strong communication and customer service skills with the ability to professionally support challenging customer situations.
• Experience mentoring or providing guidance to technical team members (preferred).
• Experience supporting field service operations, customer support activities, or technical service coordination (preferred).
• Familiarity with service documentation, expense reporting, and operational support processes (preferred).
• Experience supporting operational leadership, workload coordination, or service coordination activities (preferred).
• Willingness and ability to travel up to 35%.
• Ability to support occasional after‑hours customer or operational needs as required.

Benefits:

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company‑paid short‑term disability and long‑term disability; company‑paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company‑paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.