Field Service Support Engineer (EEP26403)

TMEIC Corporation Americas; Brookshire (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

TMEIC Corporation Americas is seeking a Field Service Support Engineer based in Brookshire, Texas. This role involves providing warranty engineering, technical, and parts support for the company’s services.

The ideal candidate will have a Bachelor’s degree in engineering, with at least 3 years of relevant experience. Proficiency in MS applications and strong interpersonal skills are emphasized. Opportunities for domestic and international travel are available.

Qualifications

• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters.
• Demonstrated knowledge of power conversion and distribution transformers.
• Proficiency in Japanese and English languages, both oral and written.

Responsibilities

• Evaluate and process warranty requests, replacements, and claims.
• Provide technical guidance and resolve on-site issues with clients.
• Track monthly warranty costs and report to manager.

Skills

Technical guidance and problem-solving

Strong communication skills

Interpersonal skills

Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

Education

Bachelor of science in electrical, mechanical, or related engineering field

Job description

Job # EEP26403

Job Title Field Service Support Engineer

Office Location Brookshire, TX

Business Function/Department Power Electronic Systems / Quality & EHS

General Role Description

Provide warranty engineering, including technical and parts support, for the Company’s technical services

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Demonstrated experience in photovoltaic inverter power generation

EEO/AA/M/F/Vet/Disability Employer