Field Service Support Engineer (EEP26403)

TMEIC; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

TMEIC is looking for a Field Service Support Engineer located in Brookshire, TX, to provide warranty engineering and technical support. This role entails evaluating warranty claims, troubleshooting issues, and maintaining safety qualifications while collaborating with various teams.

The position requires a Bachelor of Science in engineering and 3 years of relevant experience. Proficiency in MS Office tools and strong interpersonal skills are essential. This role may involve domestic and international travel up to 15%.

Qualifications

• Bachelor's degree in electrical, mechanical, or related engineering field or equivalent via education/work experience.
• 3 years' experience in field engineering or client support.
• Knowledge of power conversion and distribution transformers.

Responsibilities

• Evaluate and process warranty requests, replacements, and claims.
• Provide technical guidance and resolve on-site issues.
• Track monthly warranty costs and report to manager.

Skills

Field engineering

Client support

Interpersonal skills

Problem-solving

Presentation skills

Education

Bachelor of Science in engineering

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

MS Outlook

Job description

Job # EEP26403

Job Title Field Service Support Engineer

Office Location Brookshire, TX

Business Function / Department Power Electronic Systems / Quality & EHS

Sales Territory

General Role Description Provide warranty engineering, including technical and parts support, for the Company's technical services.

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
• Provide technical guidance and lead problem‑solving efforts with clients, engineers, and suppliers to resolve on‑site issues.
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
• Track monthly warranty costs for assigned business unit and report to manager.
• Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers.
• Maintain current safety qualifications and comply with company and client safety requirements.
• Resolve supplier product failures in a timely and cost‑effective manner.
• Respond to client issues outside of standard business hours when necessary.
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable.

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager.
• Give manager best advice.
• Give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross‑organizationally as specified by manager.
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

Requirements

Minimum Qualifications

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience.
• 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments.
• Demonstrated knowledge of power conversion and distribution transformers.
• Demonstrated presentation skills.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice.

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field.
• Proficiency in Japanese and English languages, both oral and written.
• Working knowledge of ISO 9001:2015 quality management standards.
• Demonstrated experience in photovoltaic inverter power generation.

EEO/AA/M/F/Vet/Disability Employer