Field Service Support

ProSolar; Puerto Rico; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vacation Day Off

Sick Day Off

Vision insurance

Job summary

ProSolar in the United States is seeking a dedicated Solar PV Field Service Support to help maintain and troubleshoot solar PV systems for residential and commercial customers. You will assist technicians, resolve performance issues, and ensure customer satisfaction through clear communication.

The role requires safety awareness, a valid driver's license, and the ability to work outdoors in various weather conditions. OT and weekends may be required in busy periods.

Qualifications

• PV design, installation, or electrical experience preferred.
• Must have a valid driver's license.
• Ability to read blueprints or plans.
• Knowledge of National Electric Code and basic electrical theory.
• Strong communication and customer service skills.
• Safety-focused with adherence to procedures.
• Able to work independently and in teams.
• Experience in solar energy industry.

Responsibilities

• Assist technicians with installation, maintenance, and repair of solar PV systems.
• Troubleshoot system performance including electrical and mechanical components.
• Explain service procedures and address customer questions.
• Maintain records of service activities, parts used, and interactions.
• Help track inventory of parts and supplies.
• Follow safety protocols to ensure a safe working environment.
• Perform other duties as assigned.

Skills

PV design

PV installation

PV electrical

Blueprint reading

Electrical theory

Safety awareness

Time management

Customer service

Communication skills

Detail oriented

Team player

Independent worker

Driver's license

Job description

Job Summary

We are seeking a dedicated and detail-oriented individual to join our team. Solar PV Field Service Support. In this role, you will assist in the maintenance, troubleshooting, and support of solar photovoltaic (PV) systems, ensuring optimal performance and customer satisfaction.

Supervisory Responsibilities

No

Essential Duties, Functions, and Core Accountabilities

• Assist technicians with installation, maintenance, and repair of solar PV systems in residential and commercial settings.
• Troubleshooting: Identify and resolve issues related to system performance, including electrical and mechanical components.
• Communicate effectively with customers to explain service procedures and address any concerns or questions.
• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
• Help manage and track inventory of parts and supplies necessary for service operations.
• Safety Compliance: Adhere to safety protocols and procedures to ensure a safe working environment for yourself and your team.
• Other duties as assigned and/or directed.

Requirements

Requirements, Education, Skills, Qualifications, and Experience:

• Previous PV design, PV installation or PV electrical experience (such as reading blueprints or plans, using tools and equipment, testing wiring or circuitry, National Electric Code knowledge, basic electrical theory knowledge, etc.) is helpful with a minimum of one year of field construction experience preferred
• Must be 21 years of age, possess a valid driver’s license and maintain a clean driving record with the ability to pass a driving background check
• Adhere to company safety policies and procedures, including the ability to identify and report safety hazards, and the ability to encourage others to work safely
• Must be a motivated teammate, looking to succeed and contribute to the shared goals with excellent organizational and time-management skills
• Strong communication skills in order to offer exceptional customer service and interact with customers in a courteous and professional manner
• Attention to detail
• Strong Work Ethic.
• Driver's License (Required)
• Works independently, as a team player, and drives results in a fast-paced, team-based environment
• Experience in the solar energy industry.

Physical Demands and Working Conditions

• Essential physical requirements, included climbing, standing, stooping, bend, squat, stretch.
• Physical effort/lifting up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds.
• Ability to work in all weather and climates
• Ability to work in confined spaces, such as attics
• Must be able to work with heights; ascends/descends a ladder to rooftops.
• While working conditions can vary depending on the specific position, this job will require you to be outdoors for extended periods of time. Solar installation and maintenance can only be done when the weather is good, expect long hours during these times in order to get as much work done as possible.
• Remember that you may be required to work at heights necessary to get the work done and that you can meet the physical demand of working on a rooftop. Additionally, solar technicians will sometimes need to work in attics or crawl into tight spaces as they will need to hook up the solar panels to the electric grid.
• Weekends and OT may be required
• Workdays and start times are subject to change dependent on weather & additional requirements

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vacation Day Off
• Sick Day Off
• Vision insurance