Field Service Supervisor: Fleet Maintenance Leader

Penske Truck Leasing; Aurora (CO); On-site; USD 88,000 - 95,000; Full time

Job summary

Penske Truck Leasing is seeking a Field Service Supervisor to lead a maintenance team across a defined territory, coordinate vehicle maintenance, and drive superior customer experience. The role emphasizes hiring, training, and coaching technicians with a strong focus on safety and compliance.

The position requires 3+ years in fleet maintenance management or equivalent team leadership in a metrics-driven environment, plus willingness to travel between locations and maintain a flexible schedule.

Qualifications

• High School Diploma or equivalent required
• Associates or Tech School degree preferred
• 3-5 years fleet maintenance management experience preferred, or at least 3 years of team management in an environment with strong operational metrics.
• Strong customer service and organizational skills required
• Valid Driver’s License required
• Ability and desire to work in a positive, fast paced and high-energy environment
• Willingness to engage in daily travel between assigned locations and working beside field service technicians on a daily and ongoing basis within a specific territory.
• Willingness and ability to have a flexible work schedule to meet the hour of operation needs.
• Proficiency with computers including Microsoft Office and web-based applications preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Willingness to have regular, predictable full attendance is an essential function of the job.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Manages and leads a group of technicians across multiple service zones.
• Leads hiring and onboarding of technicians and contributes to ongoing training and development planning across assigned territory.
• Provides timely feedback and coaching to improve technician effectiveness and reduce rework.
• Drives timely, quality field repairs through coordinated efforts with other Penske internal roles.
• Monitors and verifies the quality of technician work and documentation both in-person and virtually.
• Controls repair, inventory, and labor costs through local and corporate Penske location collaboration.
• Analyzes performance trends and makes recommendations to improve technician productivity and service consistency.
• Acts as an escalation point for field service operations, offering guidance and feedback aligned with field performance goals.

Skills

Customer service

Organizational skills

Communication

Travel

Team leadership

Education

High School Diploma

Associate/Tech degree

Tools

Microsoft Office

Job description

Penske Truck Leasing is seeking a Field Service Supervisor to lead a maintenance team across a defined territory, coordinate vehicle maintenance, and drive superior customer experience. The role emphasizes hiring, training, and coaching technicians with a strong focus on safety and compliance.

The position requires 3+ years in fleet maintenance management or equivalent team leadership in a metrics-driven environment, plus willingness to travel between locations and maintain a flexible schedule.