Field Service Supervisor

Kelvion Products; Wisconsin; On-site; USD 70,000 - 110,000; Full time

Job summary

Kelvion is seeking a Field Service Supervisor to lead the Field Service organization in the Wisconsin/Indicated region. The role oversees installation, commissioning, preventive maintenance, troubleshooting, and repair of Air Fin Coolers, Dry Coolers, and Plate Heat Exchangers while maintaining safety and high-quality field execution.

The successful candidate will supervise technicians, plan scheduling, and coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain, and Project

Qualifications

• Associate degree or equivalent technical experience required.
• 5+ years industrial field service experience.
• 3+ years leading technicians or field crews.

Responsibilities

• Lead, coach, and develop field service personnel.
• Coordinate technician scheduling and manpower planning.
• Support commissioning, startup, preventive maintenance, warranty, outages, and emergency response.
• Review service reports and quality documentation.
• Recruit, interview, onboard, and mentor technicians.
• Maintain strong customer relationships and resolve escalated issues.

Skills

Leadership

Customer relationship management

Project planning

Read technical drawings & P&IDs

Microsoft Office

SAP

M2M

Electronic reporting

Education

Associate degree or technical experience

Tools

SAP

M2M

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Supervisor

Indirect WI, US

POSITION SUMMARY

The Field Service Supervisor provides daily leadership, development, and operational oversight for Kelvion's Field Service organization. The position maintains an active field presence while ensuring safe, efficient, and high-quality execution of installation, commissioning, warranty, preventive maintenance, troubleshooting, and repair of Air Fin Coolers, Dry Coolers, Plate Heat Exchangers, and related heat transfer equipment.

RESPONSIBILITIES & DUTIES

• Lead, coach, and develop field service personnel.
• Promote and enforce all Kelvion and customer safety requirements.
• Coordinate technician scheduling and manpower planning.
• Support commissioning, startup, preventive maintenance, warranty, outages, and emergency response.
• Review service reports and quality documentation.
• Develop technician training and certification plans.
• Recruit, interview, onboard, and mentor technicians.
• Maintain strong customer relationships and resolve escalated issues
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain, and Project Management.
• Drive continuous improvement and monitor key performance indicators.
• Travel between customer sites to ensure work is being completed
• Travel approximately 50%.
• All other duties assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervise field personnel.
• Assign and prioritize work.
• Conduct performance evaluations and coaching.
• Approve timecards, PTO, and schedules.
• Develop succession and career development plans.

REQUIREMENTS KNOWLEDGE, SKILLS & ABILITIES

• Leadership and communication.
• Customer relationship management.
• Project planning and scheduling.
• Ability to read technical drawings and P&IDs.
• Microsoft Office, Outlook, Teams, SAP, M2M, and electronic reporting.

EDUCATION AND EXPERIENCE

• Associate degree or equivalent technical experience.
• 5+ years industrial field service experience.
• 3+ years leading technicians or field crews.
• Valid driver's license.
• Ability to obtain Passport and TWIC.

PREFERRED CERTIFICATIONS

• OSHA 30
• NFPA 70E
• First Aid / CPR
• Vibration Analysis
• MEWP
• Rigging / Signal Person

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to handle and/or move objects up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.