Service Engineering Site Supervisor

Vertiv Corporation; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertiv Corporation is seeking an experienced supervisor for a defined service center location with regular fieldwork. You will supervise field engineers, perform complex troubleshooting and lead turnkey data center cooling projects, including client interaction and business development.

The role requires HVAC expertise, knowledge of electrical diagrams, and strong communication skills. You will manage scheduling, reporting and billing, while ensuring safety procedures and high-quality service

Qualifications

• HVAC schooling or apprenticeship with 9+ years of field experience or a high school diploma with 10+ years in equivalent work.
• Working knowledge of refrigeration, electrical systems, temperature controls, and HVAC expertise.
• Able to read electrical one-line diagrams and hydronic circuit diagrams; provide remote tech support.
• Strong analytical, problem solving, and written/verbal communication skills; able to manage stressful situations.

Responsibilities

• Supervise, train and assist field service engineers and technicians.
• Perform complex troubleshooting, tests and inspections on cooling and control systems.
• Lead large projects including turnkey installations, data center cooling, surveys and consultations.
• Develop tests and inspections in new field service areas.
• Prepare estimates, proposals, scheduling, reports and manpower planning.
• Write detailed end-of-project reports and process billing.
• Engage with clients and support business development activities.

Skills

HVAC knowledge

Electrical diagrams

Customer communication

Project leadership

Safety procedures

MS Word

Education

HVAC trade school

HS Diploma

Tools

Microsoft Word

Job description

Job Description

POSITION SUMMARY

Responsible for performing supervisory, sales support and management duties in a defined service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE's)

RESPONSIBILITIES

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling apparatus and temperature control systems.
• Lead large projects requiring specialized skills such as installing contractor support, commissioning of data center cooling systems, supervising "turnkey" projects, surveys and other types of mechanical cooling consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and manpower planning.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

QUALIFICATIONS

• Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience.
• OR High school education or equivalent and ten years minimum same or similar work experience.
• Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
• Strong knowledge of various industry standards, such as OSHA and NFPA.
• Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams
• Ability to give technical assistance via the telephone to internal or external customers on a regular basis
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, supervisory, organizational and management skills are required.
• A good theoretical background and strong management skills are necessary.
• Communicate effectively, in writing and verbally, with clients, peers and management.
• Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willign to work flexible hours, weekends, holidays and night work.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver's license
• Must be at least 18 years old