Field Service Supervisor

Toshiba-America-Business-Solutions,-Inc.; Saint Paul (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Fleet vehicle

Health insurance

401(k) match

Paid holidays

Career growth

Job summary

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Lead to supervise and coordinate field technicians, ensuring top-tier repair and on-site service for office equipment across customer locations.

The role emphasizes leading a team, meeting service benchmarks, and maintaining equipment to high standards while supporting dispatch and sales through proactive issue resolution.

Qualifications

• 5 years of experience in technical repair and service of copier/office equipment.
• Experience with document management, MFP, and print devices.
• Experience providing on-site service and repair to customers.
• Ability to lift 50 lbs and perform frequent bending, lifting, and reaching.
• Must have some experience in a lead capacity.
• Requires a valid state driver's license.

Responsibilities

• Supervise daily activities of a Field Service group.
• Maintain, service, and repair office equipment at customer locations in assigned territories.
• Schedule, diagnostics, installation, modifications, upgrades, repair, removal, and retrofits of office products.
• Ensure machines are maintained in a clean and proper manner.
• Coordinate with dispatch regarding re-route activity and passes leads to sales.
• Address escalated calls and maintain service benchmarks.

Skills

Lead capacity

On-site service

Copier/office equipment repair

Document management

MFP devices

Ability to lift 50 lbs

Education

High School Diploma or GED

Job description

What you’ll do

• Supervise daily activities of an assigned Field Service group and ensure user satisfaction, product operability, and company responsiveness.
• Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to scheduling, diagnostics, installation, modifications, upgrades, repair, removal, and retrofits of office products.
• Ensure machines are maintained in a clean and proper manner.
• Complete assigned field calls according to priority while executing proper time management while on field assignment.
• Coordinate with dispatch regarding re-route activity as appropriate. May contribute to supplies sales and passing leads to sales.
• Advise management of problem areas as needed.
• Address escalated calls.
• Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.
• Manage car inventory to ensure adequate part levels are available in order to service machines.
• Maintain tools and test equipment to ensure they are in service-ready condition.
• May rebuild components in the shop to develop technical skills for field assignments.
• Practice PM procedures and repair techniques to build proficiency for field assignments.
• Complete service training as required by TBS.
• Complete basic dealer and manufacturer training on specified systems.
• Attend department meetings as required. Supervise the performance of assigned staff.
• Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to call, mileage, and expense reports.

What You’ll Bring

• High School Diploma or GED.
• 5 years of experience in technical repair and service of copier/office equipment. Demonstrated experience with document management, MFP, and print devices.
• Experience providing on-site service and repair to customers.
• Ability to handle complex issues and provide solutions where appropriate.
• Must have some experience in a Lead capacity.
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching.
• Requires a valid state driver's license.

Earn Well

• Hourly Range: $26.00-$29.74, depending on experience.
• Monthly Performance Based Technician Bonus - up to $6,000 per year—$450 per month, plus an accelerator.
• Fleet vehicle and gas card.
• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.