Field Service Supervisor

megger; Pearland (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Megger is seeking a Field Technician Supervisor to travel regionally and beyond, delivering field sampling, equipment installation, and service support for utility and industrial clients. You’ll supervise the field services team, manage schedules, and expand Megger’s service offerings while ensuring safety and compliance across projects.

You will interface with customers, provide guidance on testing and resampling, and contribute to sales opportunities.

Qualifications

• High School diploma or GED and industrial experience required.
• Certification (or ability to complete certification) in infrared cameras and/or PD detection devices.
• Customer service experience and ability to work directly with customers.

Responsibilities

• Provides field sampling and equipment installation services to local and national clients.
• Supervises field production schedules to meet demand and metrics.
• Acts as field/technical services point of contact for testing, resampling guidance, and upselling Megger products.
• Interfaces with clients in technical and customer-service capacities.
• Provides leads and sales opportunities for Megger products and services.
• Manages safety, compliance, and required documentation per regulations.
• Oversees field safety programs (ISNetworld & Avetta) and risk management.
• Ensures proper training and disposal of hazardous materials.
• Manages drug testing compliance and certifications for the team.
• Secures supplies, tools, equipment, and transport for field services.
• Collaborates with Field Services Coordinator to maximize billable hours.
• Schedules and tracks working hours and project reports.
• Adheres to policies and submits expenses accurately and timely.
• Maintains field service equipment housekeeping and organization.
• Provides additional administrative, technical, lab, or sales support as needed.

Skills

Mechanical skills

Deadline-driven

Communication skills

Organization

Written communication

Travel 50%+

Safe driving

Supervisory experience

Education

High School Diploma, GED

Job description

The Vacancy

This position is responsible for traveling to local and out of state facilities and providing field services for utility, industrial, and alternative energy clients. This includes the sampling of insulating liquids of energized and de-energized electrical equipment for laboratory testing and conducting inspections of electrical equipment when required. Additionally, as the front-line contact for clients in the field, the Field Technician Supervisor will support the operations and sales team to expand the offerings. He/she will have supervisory responsibilities for the field services division and directly for those technicians offering sampling services.

Essential duties and responsibilities

• Provides field sampling and equipment installation services to local and national clients.
• Supervises efficient production schedules to meet customer demand and meet established metrics.
• Point of contact for field and technical services and the resulting optional testing, technical resampling guidance, and additional Megger products and service sales when required.
• Interfaces with clients in both technical and customer service capacities.
• Provides leads and sales opportunities to support Megger products and services.
• Ensures all safety requirements and required documentation are met and the technicians are trained in compliance with applicable state, federal or providence regulations.
• Supervises the safety and technical platforms (e.g., ISNetworld & Avetta) and manages compliance, risk, and safety requirements.
• Ensures proper training and disposal of related hazardous materials
• Manage compliance for drug testing and required industry certifications of the team.
• Secures and manages supplies, tools, equipment, and transportation to properly provide services.
• Works with the Field Services Coordinate to maximize projects and billable work hours.
• Schedules and tracks working hours and project tracking reports.
• Adheres to company policies and the timely and accurate submitted work expenses, mileage, and related operating costs.
• Maintains housekeeping and organization of field service equipment.
• Provide additional administrative, technical, laboratory test process, or sales support when available or assigned by management.

Academic training and experience

High School Diploma, GED, or equivalent and prior experience in an industrial setting is required

Certification (or ability to complete certification) and previous training on operation of infrared cameras and/or partial discharge (PD) detection devises.

Previous experience with customer service responsibilities, including the experience and ability to work directly with customers.

Preferred supervisory skills, knowledge, and experience in a field services environment

Skills

• - Mechanical skills are highly desirable.
• - Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
• - Must be willing to take on added responsibilities and challenges to grow within the role.
• - Strong verbal, written, and interpersonal communication skills to be able to compile from and present to all levels of Client's organization.
• - Excellent organization skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.
• - Excellent verbal and effective writing skills.
• - Ability to travel 50% or more with many jobs requiring overnight stays.
• - To maintain a safe driving record
• - To work with little daily supervision