Field Service Supervisor

Megger Service Excellence; Pearland (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Megger Service Excellence in Pearland, TX seeks a Field Technician Supervisor to provide field sampling, equipment installation, and on-site services for utility and industrial clients nationwide. Travel 50%+ and overnight stays may be required.

You will supervise field technicians, coordinate with operations and sales, ensure safety compliance, and support service and product sales while maintaining documentation and schedules.

Qualifications

• High School Diploma or equivalent; prior industrial experience required.
• Certification in infrared cameras and/or PD detection preferred.
• Customer service experience with client interaction required.
• Supervisory skills in field services preferred.

Responsibilities

• Provide field sampling and equipment installation to local and national clients.
• Supervise field service schedules to meet demand and metrics.
• Serve as the point of contact for field and technical services with clients.
• Identify sales opportunities and support Megger products and services.
• Ensure safety requirements and compliance training for technicians.

Skills

Field service

Supervisory experience

Customer service

Safety compliance

Education

High School Diploma or GED

Tools

Infrared cameras

Partial discharge detectors

Job description

**The Vacancy**This position is responsible for traveling to local and out of state facilities and providing field services for utility, industrial, and alternative energy clients. This includes the sampling of insulating liquids of energized and de-energized electrical equipment for laboratory testing and conducting inspections of electrical equipment when required. Additionally, as the front-line contact for clients in the field, the Field Technician Supervisor will support the operations and sales team to expand the offerings. He/she will have supervisory responsibilities for the field services division and directly for those technicians offering sampling services.**Essential duties and responsibilities*** Provides field sampling and equipment installation services to local and national clients.* Supervises efficient production schedules to meet customer demand and meet established metrics.* Point of contact for field and technical services and the resulting optional testing, technical resampling guidance, and additional Megger products and service sales when required.* Interfaces with clients in both technical and customer service capacities.* Provides leads and sales opportunities to support Megger products and services.* Ensures all safety requirements and required documentation are met and the technicians are trained in compliance with applicable state, federal or providence regulations.* Supervises the safety and technical platforms (e.g., ISNetworld & Avetta) and manages compliance, risk, and safety requirements.* Ensures proper training and disposal of related hazardous materials* Manage compliance for drug testing and required industry certifications of the team.* Secures and manages supplies, tools, equipment, and transportation to properly provide services.* Works with the Field Services Coordinate to maximize projects and billable work hours.* Schedules and tracks working hours and project tracking reports.* Adheres to company policies and the timely and accurate submitted work expenses, mileage, and related operating costs.* Maintains housekeeping and organization of field service equipment.* Provide additional administrative, technical, laboratory test process, or sales support when available or assigned by management.**Academic training and experience*** High School Diploma, GED, or equivalent and prior experience in an industrial setting is required* Certification (or ability to complete certification) and previous training on operation of infrared cameras and/or partial discharge (PD) detection devises.* Previous experience with customer service responsibilities, including the experience and ability to work directly with customers.* Preferred supervisory skills, knowledge, and experience in a field services environment**Skills**• Mechanical skills are highly desirable.• Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.• Must be willing to take on added responsibilities and challenges to grow within the role.• Strong verbal, written, and interpersonal communication skills to be able to compile from and present to all levels of Client’s organization.• Excellent organization skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.• Excellent verbal and effective writing skills.• Ability to travel 50% or more with many jobs requiring overnight stays.• To maintain a safe driving record• To work with little daily supervision