Field Service Supervisor

Ascentek; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Plan options

Dental and Vision Insurance

Paid parental leave

401(k) with company match

Tuition reimbursement

Paid comprehensive on-the-job training

Career advancement opportunities

Job summary

Ascentek is seeking a Field Service Supervisor in Milwaukee, Wisconsin. You will manage field technicians, ensuring the delivery of top-notch customer service and maintaining safety standards.

Your duties will include financial oversight, customer relations, and enhancing operational efficiency. A valid driver’s license is required, and you should have at least 1 year of relevant experience. Join us to contribute to our commitment to excellence.

Qualifications

• 1+ years of industry experience or other relevant experience.
• Proven ability to manage multiple projects simultaneously.
• Experience managing a team of up to 20 people.

Responsibilities

• Plan and direct the daily work for field technicians.
• Work closely with safety coordinators for compliance.
• Oversee operation budgets and project costs.
• Serve as primary contact for key customers.
• Continuously improve service department standards.
• Coordinate maintenance procedures and manage inventory.
• Prepare operational and financial reports.

Skills

Operations Management

Safety and Compliance

Financial Oversight

Customer Relations

Process Improvement

Equipment and Inventory

Reporting

Job description

Ascentek provides an environment where you can love what you do and be your best every day.

Benefits

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP), ask your Talent Partner for details
• Stylish company provided uniforms, tools, and personal protective equipment
• Paid comprehensive on-the-job training
• Company provided phone and tablet
• Company provided vehicle
• Career advancement opportunities

Field Service Supervisor – Responsibilities

• Operations Management
  • Plan and direct the daily work for field technicians, ensuring successful completion of customer equipment services, tank cleaning, fluid filtration, and internal tank cleaning and service needs.
• Safety and Compliance
  • Work closely with safety coordinators to ensure all operations, both in-house and field, adhere to company safety policies, OSHA standards, and environmental regulations.
• Financial Oversight
  • Oversee and uphold operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goals.
• Customer Relations
  • Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are met.
• Process Improvement
  • Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivity.
• Equipment and Inventory
  • Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demands.
• Reporting
  • Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performance.

Qualifications

• 1+ years of industry experience or other relevant experience helpful
• Proven ability to manage multiple projects simultaneously
• Managing a team of up to 20 people
• Strict attention to detail
• Ability to collaborate without issue within sales and operating systems
• Excellent listening, reporting and presentation skills
• Cross-functional verbal and written communication skills; both internally and externally
• Ability to communicate, present and influence credibly and effectively at all levels of the customer’s organization, including executive, engineering and C-level

License / Certification

• Valid driver’s license

Physical, Mental, Environmental Demands

• Frequent speaking, listening, walking, and standing
• Regular bending, stooping, kneeling, squatting, and climbing
• Ability to lift up to 40 pounds
• Strong communication skills and attention to safety
• Occasional automobile travel
• Exposure to seasonal weather conditions and shop environments with equipment, noise, and potentially slippery surfaces
• Must follow all safety requirements and wear required PPE, including safety glasses and steel-toed boots as needed
• Occasional local and overnight travel as business needs require

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.