Field Service Supervisor

Orange EV; Kansas City (MO); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Orange EV is seeking a technically minded supervisor to join the Service Team in the Kansas City region. You will support a regional group, manage technicians, and coordinate with customers to deliver timely service and parts support.

The role emphasizes leadership, scheduling, and budget oversight, with opportunities to influence maintenance programs and customer satisfaction in a growing EV manufacturing environment.

Qualifications

• Technical knowledge of Automotive, Heavy Equipment, or Electric Vehicles.
• Supervisory experience is required.
• Ability to manage multiple functions and rapidly changing priorities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word).
• Bachelor’s degree or equivalent experience.

Responsabilités

• Supervise technicians and build relationships with customers.
• Lead technician hiring and annual reviews/performance coaching.
• Manage regional service budget and expenses/PTO.
• Daily work scheduling and reporting; dispatch technicians.
• Review open/closed tickets and input data accurately.
• Assist with parts identification and sourcing; arrange field shipments.
• Provide technical and logistics support to regional technicians.
• Serve as first contact for warranty and non-warranty requests.
• Track PM services with customers and promote maintenance sales.
• Participate in leadership meetings (technical and non-technical).

Connaissances

EV technology

Supervisory experience

Prioritization & multitasking

Communication skills

MS Office

Formation

Bachelor’s degree or equivalent

Outils

Microsoft Office

Description du poste

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are searching for a technically minded professional with administrative, and supervisor capabilities to join the Service Team. This position reports directly to the Regional Service Manager and supports a specific Region of the US. Candidates can be located in cities around the territory being serviced. The person in this role would assume the functions below and other items as the company and position advance.

Position Responsibilities

Supervisory Role
Build Relationships with all Technicians and CustomersLead new Technician HiringPerform annual reviews and performance coachingManage regional service budgetReview Technician Expenses and PTO
Daily Work Scheduling and Reporting
Manage Open TicketsDispatch and schedule Technician workReview and input Closed Ticket information
Parts and Inventory
Assist Technicians and Customers with parts identification and sourcingRequest Estimates and InvoicesRequest Field Parts ShipmentsOrganize quarterly field inventory
Technical Support
Provide Technical and logistics support to Regional Technicians
Customer Interface
Serve as the first call for regional customer Warranty and Non-Warranty requestsWork with customers to track and schedule PM servicesPromote maintenance labor and parts sales
Leadership Team
Participate in both Technical and Non-Technical Leadership meetings

Position Qualifications

Technical Knowledge of Automotive, Heavy Equipment, or Electric VehiclesSupervisory ExperienceAbility to handle many functions at one time and adjust to rapidly changing priorities and schedulesAbility to set and prioritize goals and achieve them per a scheduleStrong written and verbal communication skillsProficiency with Microsoft Office (PowerPoint, Excel, Word)Bachelor’s degree or equivalent experience

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity