Electric Vehicle Field Service Technician- Memphis, TN

Orange EV; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Orange EV is looking for a Field Service Technician in Memphis, TN, responsible for servicing and repairing electric vehicles. The role requires diagnosing issues, managing service records, and collaborating with customers and technicians.

A strong technical background in automotive or electrical fields is preferred, along with customer service skills. Candidates should be able to lift weights and manage multiple tasks effectively.

Qualifications

• 1+ years experience in the automotive or electrical industries.
• Ability to lift up to 50 lbs routinely and up to 100 lbs occasionally.
• Proficient with MS Office Suite, including Excel, Word, and Teams.

Responsibilities

• Perform field service activities for Orange EV vehicles.
• Diagnose, repair, and analyze performance issues.
• Communicate with customers and service providers effectively.

Skills

Customer service knowledge

Analytical problem solving

Intermediate to advanced MS Office

Electrical or automotive experience

Education

High School Diploma or related technical degree

Job description

Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV vehicles. This individual will diagnose, repair, and provide root‑cause analysis; evaluate Remote Monitoring System data to identify possible performance‑related concerns; study vehicle utilization; accurately record all service work and develop pertinent reports; collaborate with customers and third‑party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; and facilitate tool and parts warehousing. With assistance from the Service Team, the Technician will plan and execute a complete service strategy for the region.

Position Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the system
• Communicate with customers and third‑party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition
• Support Customer Technicians and Third‑Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver operator and maintenance training in addition to sales and business development support
• Travel as required for initial training and to ensure service team goals and customer needs are met

Position Qualifications

• High School Diploma; related technical degree preferred
• Travel as required for initial training and to ensure team goals and customer needs are met
• 1+ year(s) experience in the automotive or electrical industries
• Intermediate to advanced level experience with MS Office Suite, including Excel, Word, and Teams
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75–100 lbs
• Ability to squat, sit, lie under, or climb on the vehicle routinely
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to schedule
• Ability to execute and follow through on instructions given by the supervisor
• Ability to articulate clearly when writing, including composition, spelling, and punctuation

Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.