Field Service Supervisor

Résidences; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Quinn Residences in Charlotte, NC is seeking a Field Service Supervisor to lead on-site maintenance teams, manage vendors, and align daily operations with budget and service goals. Reporting to the Portfolio Manager, you will balance resident experience, asset preservation, and cost control while ensuring compliance with company policies and safety standards.

This is a full-time, in-person role based at our Charlotte property.

Qualifications

• Must possess multitasking abilities across multiple projects with tight deadlines.
• Strong organizational and communication skills for on-site supervision.
• Proficient with Microsoft Office suite and Excel; experience with Yardi or similar PM software.
• EPA/HVAC certification is required and preferred for on-site maintenance oversight.

Responsibilities

• Supervise on-site maintenance staff and vendors to ensure work meets standards.
• Manage property-level budgets, expenses, and KPI reporting to Portfolio Manager.
• Maintain resident satisfaction standards and enforce company policies on-site.
• Coordinate rehab/turn and maintenance operations balancing resident experience, asset preservation, and costs.
• Provide leadership, training, and performance evaluations for maintenance team.

Skills

Multitasking

Organizational skills

Communication skills

Independent work

Education

EPA/HVAC certification

Tools

Microsoft Office

Excel

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Supervisor

Charlotte, NC, US

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com .

JOB SUMMARY:

The Maintenance Supervisor/Field Service Supervisor works closely with the Portfolio Manager in the execution of operational priorities of assigned HUB as well as day to day management of service requests and resident satisfaction.

Supervises: Under the direction of the Portfolio Manager, supervises all on-site staff maintenance including any outside contractors and vendors performing work on the property.

This role is a full time in-person position based at our property in Charlotte, NC.

ESSENTIAL RESPONSIBILITIES:

• Adherencetoproperty-levelexpensebudgets.
• Ensuring that maintenance associates are properly trained to perform their role and comply with all company and department policies.
• Establishing and maintaining resident satisfaction standard.
• Holding field team associates and vendors accountable to established operating standards.
• Dualoversightroleofbothrehab/turnandmaintenanceoperations,Field Service Supervisor,hasthe challenging responsibility of making the best field-level decisions to balance resident experience, asset preservation and budget objectives.
• Providing leadership, hiring, training, evaluating, and supervising all on-site service associates.
• Promoting and upholding all company policies.

JOB DESCRIPTION:

1. Reporting

• Establishadeepunderstandingofallmaintenance related reportingincludingkey performance indicators (KPI) that drive cost, speed, quality, productivity, efficiency, and resident satisfaction metrics.
• Understandthedifferencesinandthevalueofallcompanyreportingsources(e.g., Tableau, SharePoint, Yardi, etc.).
• Analyzereportstoidentifyareasofopportunityandtheirrootcauses.
• Developfamiliaritywithgeneral Leasing &PropertyManagement(LPM) reporting(i.e., renewal,rentgrowth,otherincome,etc.)thathaveupstreamanddownstreamimpact on RTM costs.
• Collaborate with Facilities Manager to routinely introduce new vendors to the vendornetworkinthe assignedmarkettoensurepricinglevelsremaincurrentandtopromote a competitive environment.
• Assist Facilities Manager in the tracking and management of vendor compliance (i.e., insurance, license(s), etc.)
• Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience).
• Developateamculturethatembracesideasharing,collaboration,accountability, genuine care, engagement, and job safety.
• Proactivelyreviewfinancial,andgeneralperformance(includingallKPIs) with team members to align their understanding of the business.
• Review Quinn maintenance job guides regularly with team members to ensure they understand expectationsregardingtheirroleandcanbeheldaccountableforperformancewith these standards.
• Assist Portfolio Manager to ensure effective management of all HR-related activities including associate onboarding, setting of hours, and managing team PTO. Understand and use the appropriate technological systems (e.g., ADP, Expensify, etc.) to manage these tasks.

4. Expense Management

• Remain consistently aware of the month-to-date (MTD), quarter-to-date (QTD) and year-to-date (YTD) budget variancethroughouttheyear.
• Communicateallprojected,unfavorablebudgetvariancestoPortfolio Manager to ensure awareness of projected financial challenges.
• Balancecostsavingsinitiativeswithresidentexperiencestandardsandlong-termassets
• Routinely evaluate and test vendor pricing to ensure costs remain highly competitive in the marketplace.
• It is important for the Field Service Supervisor to collaborate with leasing and property management team members to ensure efforts to manage or reduce maintenance related expenses do not compromise our commitment to residents.

QUALIFICATIONS:

• EPA/HVAC certification required.
• Knowledgeable in Microsoft Office products, and general Microsoft Excel skills.
• Proficient in Yardi property management software or other similar property management software.
• Able to multi-task with multiple projects and deadlines.
• Must have a keen eye for construction details and overall physical property attributes.
• Strong organizational, creative, and communication skills.
• Can work independently with minimal direct supervision.
• Travel is required for site inspections and other team meetings.