Field Service Superintendent

Komatsu; Mesa (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Komatsu is seeking a Field Service Superintendent in Mesa, AZ, onsite. The role focuses on leading service crews, ensuring safety and efficiency, and delivering high-quality repair work with data-driven improvements.

The position requires a strong background in troubleshooting, blueprints reading, and communication, with flexibility for shifts and travel. You will interact with customers and contribute to procedure development and project planning.

Qualifications

• Requires MSHA certification and a valid driver license; drug screen and physical required.
• Flexible schedule including day/night shifts, weekends, holidays and travel.
• Strong verbal and written communication skills.
• Ability to read technical specifications, blueprints and schematics.

Responsibilities

• Lead service crews to work safely, efficiently, and cost effectively.
• Lead major machine jobs, inspection and audit teams.
• Lay out and perform complex repairs with high accuracy.
• Assess repair needs and develop repair processes.
• Lead machine audits, collect data, and report findings to customers.
• Provide input for procedures, installation guidelines, and test procedures.

Skills

Troubleshooting

Organization

Time management

Conflict management

Problem solving

Communication skills

MS Word

MS Excel

Data analysis

Reports drafting

Tools

MS Word

MS Excel

Job description

Field Service Superintendent

Posting Start Date: 9/21/26

Job Location (Short): Mesa, Arizona, USA, 85210-6105

Requisition ID: 37006

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Key Job Responsibilities

• Primary focus on a safe work environment and employing safe work practices on a consistent basis.
• Lead service crews to ensure that work is done safely, efficiently, and cost effectively.
• Lead major machine jobs, inspection and audit teams.
• Lay out and perform complex repairs with a high level of accuracy and quality.
• Assess equipment repair needs and develop repair processes.
• Work in a diverse team environment.
• Work efficiently and productively at all times to maintain a billable rate according to department and company objectives.
• Plan and manage major machine repairs. Work with shift leads, supervisors and planners to maximize project efficiency.
• Lead machine audits, gather data, compile reports and deliver findings and recommended repairs to customers.
• Provide input or draft procedures, installation guidelines, test procedures or similar technical documentation for mechanical, welding and machining functions.
• Apply mechanical/welding/machining engineering theory and related practical knowledge to troubleshoot, diagnose, and recommend actions to safely return faulted, damaged, rebuilt, or shutdown equipment to operation.

Qualifications/Requirements

• Current MSHA, valid driver license and able to pass pre-employment drug screen and physical job requirements.
• Consistently promotes the Komatsu Safety First attitude.
• Must be able to maintain a flexible work schedule to include day shift, night shift, weekend, and holiday assignment as well as day and overnight travel.
• Strong skills set in the following areas: troubleshooting, organization, time management, conflict management, and problem solving.
• Strong verbal and written communication skills.
• Ability to communicate with the customer to address general requests.
• Comfortable with MS Word, projects and Excel.
• Ability to collect and analyze data. Ability to prepare formal reports on findings and supply recommendations.
• Advanced understanding of technical specification, blueprint & schematic reading.
• Intermediate financial and business acumen. Solid ability to connect service decisions to the bottom line.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/.