Field Service/Start-Up Engineer - CT

TOKYO ELECTRON AMERICA, INC.; Fremont (CA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus plan eligibility

Job summary

TOKYO ELECTRON AMERICA, INC. is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, perform installations, repairs and preventive maintenance for customers in the Fremont, CA area.

The role emphasizes safety, accuracy in service documentation, and collaboration with cross-functional teams. The position requires strong troubleshooting, effective communication, and the ability to travel to customer sites; a High School Diploma or equivalent and 1 year of relevant

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide on-site technical support to customers with timely resolution of issues.
• Perform equipment installations, repairs, and maintenance per guidelines and customer needs.
• Document service activities including service reports and repair records.
• Collaborate with Service Manager and team to improve processes and practices.
• Train customers on safe equipment use and basic troubleshooting.

Skills

Troubleshooting

Customer communication

Documentation

Safety awareness

Travel flexibility

Education

High School Diploma or equivalent

1 year of relevant industry experience

Valid driver’s license

Job description

Job Description

Job Summary:

Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.

Essential Duties and Responsibilities

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
• Carry out equipment inspections and preventive maintenance activities
• Accurately document all service activities, including service reports, equipment repair records, and customer communications
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
• Actively foster a culture that emphasizes safety and quality
• Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
• Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training

Supervisory and/or Leadership Responsibilities

None.

Knowledge, Skills and Abilities

• Ability to troubleshoot and repair mechanical and electrical equipment
• Ability to communicate effectively both orally and in writing
• Ability to adhere to processes, policies, and procedures
• Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
• Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
• Ability to explain technical concepts to customers clearly and concisely
• Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports
• Flexibility to travel frequently to customer sites, often on short notice

Minimum Qualifications – (Education, Experience, Certification, & Licensure)

• High School Diploma or equivalent
• 1 years of relevant industry experience
• Valid driver's license and clean driving record

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• May be required to stand; reach with hands and arms, stoop and kneel
• May be required to sit for long periods of time
• May be required to lift, carry, push, pull or move up to 50 pounds
• Typically working within an office setting which may be noisy and distracting

# Salary Ranges

$34.07 - $45.58

Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affinity /

# Subsidiary

TOKYO ELECTRON AMERICA, INC.