Field Service/Start-Up Engineer - CT

TOKYO ELECTRON AMERICA, INC.; Iowa; On-site; USD 47,000 - 63,000; Full time

Job summary

TOKYO ELECTRON AMERICA, INC. in the United States (Iowa) seeks a Field Service/Start-Up Engineer II to provide on-site equipment support, perform installations, repairs, and preventive maintenance, and ensure timely issue resolution.

You will document service activities, train customers on safe operation, collaborate with engineering and quality assurance, and travel frequently to customer sites while upholding safety, quality, and CSR practices.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver's license and clean driving record.

Responsibilities

• Provide on-site technical support to customers.
• Perform equipment installations, repairs, and preventive maintenance.
• Document service activities and customer communications.
• Train customers on safe equipment use and basic troubleshooting.
• Collaborate with the Service Manager to implement improvements and best practices.
• Troubleshoot simple technical issues by collaborating with cross-functional teams.
• Maintain a strong focus on safety and quality.
• Travel frequently to customer sites, often on short notice.

Skills

Troubleshooting

Communication

Documentation

Diagnostics tools

Adaptability

Travel

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Testing equipment

Software applications

Job description

Job Summary:

Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.

Essential Duties and Responsibilities:

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
• Carry out equipment inspections and preventive maintenance activities
• Accurately document all service activities, including service reports, equipment repair records, and customer communications
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
• Actively foster a culture that emphasizes safety and quality
• Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
• Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training

Supervisory and/or Leadership Responsibilities:

None.

Knowledge, Skills and Abilities:

• Ability to troubleshoot and repair mechanical and electrical equipment
• Ability to communicate effectively both orally and in writing
• Ability to adhere to processes, policies, and procedures
• Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
• Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
• Ability to explain technical concepts to customers clearly and concisely
• Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports
• Flexibility to travel frequently to customer sites, often on short notice

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• High School Diploma or equivalent
• 1 years of relevant industry experience
• Valid driver's license and clean driving record

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. May be required to stand; reach with hands and arms, stoop and kneel May be required to sit for long periods of time May be required to lift, carry, push, pull or move up to 50 pounds Typically working within an office setting which may be noisy and distracting

Salary Ranges

$34.07 - $45.58 Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affluent Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary TOKYO ELECTRON AMERICA, INC. We make innovation possible. At TEL, we’re committed to advancing future technologies and success starts with a community of talented individuals. Our global workforce of over 20,000 employees is embracing the challenge of a rapidly evolving tech landscape. Your growth fuels our progress. Our 360-degree learning approach ensures there’s something for every style from interactive classes and on the job training to formal programs led by certified technical experts and organizational development professionals. You’ll continue building your skills and nurturing your curiosity. To support your journey, TEL offers educational reimbursement to help you reach your learning goals.