Field Service/Start-Up Engineer - CT

Tokyo Electron; Boise (ID); On-site; USD 90,000 - 130,000; Full time

Job summary

TOKYO ELECTRON AMERICA, INC. seeks a Field Service Engineer Level IV to lead technical support and repairs of complex equipment at customer sites across the region.

The role requires extensive hands-on experience, mentoring juniors, and driving service process improvements, with frequent travel to customer sites and collaboration with Engineering and Product Development teams to deliver solutions.

Qualifications

• 5+ years in field service or technical support resolving complex issues.
• Valid driver’s license and clean driving record.
• Strong troubleshooting of mechanical, electrical, and electronic systems.
• Willingness to travel frequently to customer sites, often on short notice.

Responsibilities

• Troubleshoot, diagnose, and repair intricate mechanical, electrical, and electronic components and systems to restore equipment functionality.
• Collaborate with Engineering and Product Development to implement innovative solutions.
• Continuously improve service processes, documentation, and best practices.
• Lead customer training programs and mentor junior team members.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Leadership

Travel readiness

Education

High School Diploma or equivalent

Job description

Job Description

Job Summary:

Works independently and functions at a high level, providing advanced technical support, troubleshooting, repair, and maintenance services to customers. Requires extensive experience and in-depth knowledge of complex equipment and systems. The Field Service Engineer Level IV will be expected to take a leadership role in resolving technical issues, providing guidance and mentorship to junior team members, and driving continuous improvement in service delivery.

Essential Duties and Responsibilities:

• Troubleshoot, diagnose, and repair intricate mechanical, electrical, and electronic components and systems to restore equipment functionality
• Collaborate with cross-functional teams, including Engineering and Product Development, to identify and implement innovative solutions for customer needs and technical challenges
• Continuously assess and improve service processes, documentation, and best practices to optimize efficiency and enhance customer satisfaction
• Act as a subject matter expert in customer training programs and workshops, providing technical expertise and guidance to enhance customer knowledge and proficiency

Supervisory and/or Leadership Responsibilities:

None.

Knowledge, Skills and Abilities:

• Extensive knowledge and expertise in troubleshooting, diagnosing, and repairing intricate mechanical, electrical, and electronic systems
• Excellent problem-solving and critical-thinking skills, with the ability to analyze and resolve multifaceted technical challenges
• Proven ability to lead and mentor junior team members, providing guidance, training, and knowledge sharing opportunities
• Ability to establish and maintain of a robust culture that exceeds the industry standards of safety, quality, compliance, risk management, and corporate social responsibility (CSR)
• Willingness to travel frequently to customer sites, often on short notice

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• High School Diploma or equivalent
• 5 years of experience in a field service or technical support role, with a proven track record of successfully resolving complex technical issues
• Valid driver’s license and clean driving record

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• May be required to stand; reach with hands and arms, stoop and kneel
• May be required to sit for long periods of time
• May be required to lift, carry, push, pull or move up to 50 pounds
• Typically working within an office setting which may be noisy and distracting

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affimative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary

TOKYO ELECTRON AMERICA, INC.