FIELD SERVICE ENGINEER II - CFA

Murata Machinery Usa; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Murata Machinery Usa is seeking a Field Service Engineer to effectively execute field service activities and perform Level II skills. You will conduct routine installations and maintenance on products, troubleshoot hardware and software issues, and interact professionally with both internal and external customers.

The ideal candidate will have an associates degree in a related field and at least 2 years of experience in the semiconductor industry. The role involves traveling on short notice and requires excellent customer satisfaction skills.

Qualifications

• Minimum of 2 years of technical field service experience in the semiconductor industry.
• Ability to communicate effectively in English.
• Knowledge of electrical schematics.

Responsibilities

• Perform routine installations and/or maintenance on assigned products.
• Effectively troubleshoot issues for both hardware and software.
• Travel on short notice, including domestic and international.

Skills

Electrical diagnostic instruments knowledge

Troubleshooting electromechanical devices

Customer satisfaction skills

MS Office (Excel, Windows)

Education

Associates degree in related field or engineering discipline

Job description

SUMMARY

Effectively execute field service activities on multiple products. Demonstrate and perform Level II skills from Field Service Engineer (FSE) Skills Matrix. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow all corporate safety protocols and report unsafe conditions.
• Perform routine installations and/or maintenance on assigned products.
• Install software with minimum supervision, using the provided installation procedures and release notes.
• Use supplied corporate processes to locate software revisions and appropriate documentation.
• Verify software status and evaluate appropriate information for log analysis.
• Effectively troubleshoot issues for both hardware and software.
• Obtain Factory Training and achieve Certification on multiple products.
• Apply company policies and procedures to resolve routine issues.
• Professionally interact with, and present technical information to, internal team.
• Recommend technical solutions/resolutions to assigned team.
• Serve as a company liaison between customer and company engineering for daily site operations.
• Work independently with minimum supervision, as needed.
• Understand local site objectives.
• Prepare and submit all necessary technical paperwork and other reports.
• Travel on short notice, as well as extended travel time (Domestic & International).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree in related field or other engineering discipline preferred. Technical School or Military Certification is acceptable. Minimum of 2 years of technical field service experience in the semiconductor industry or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from direct manager, customers, and the general public.
• Strong oral and written communication skills (English language or language of country employed).

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Excellent judgment, troubleshooting and analytical capabilities.
• Ability to use standard statistical analysis methodologies.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Knowledge of wide range of electrical diagnostic instruments and shop/hand tools.
• Ability to read electrical schematics and blueprints and diagnose/troubleshoot electromechanical devices.
• Flexible, detail-oriented, and ability to multi-task.
• Ability to work in a team environment and be a team player.
• PC skills (MS Office, Excel, Windows)
• Excellent customer satisfaction skills.
• Willingness to travel.
• Valid Drivers License and ability to obtain all necessary travel document.
• Presentation skills.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is required to repeatedly climb up and down ladders; occasionally sit; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee must have the ability to work safely in a clean room environment near moving mechanical parts and electrical systems. The employee occasionally works in high, precarious or confined places and there is a possibility of being exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities