Field Service/Start-Up Engineer

Radiant Systems Inc; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Radiant Systems Inc. seeks a Field Service/Start-Up Engineer to install, service and upgrade semiconductor processing equipment at client sites across the United States.

The role requires 100% domestic travel, strong mechanical aptitude and excellent troubleshooting with a focus on customer satisfaction. You will perform on-site service, parts installation, and upgrades, while following safety and clean-room procedures.

Qualifications

• Associates degree in electronics, engineering, or other applicable field of study; Bachelor's Degree in Engineering or Technology preferred.
• 2+ years previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment.
• Excellent customer interface skills required.
• Mechanical aptitude required and ability to use appropriate tools.
• Understanding of maintenance, repair and installation procedures for equipment and company standards.

Responsibilities

• Performs on-site service and repair of semiconductor processing equipment.
• Maintains records and reports as required.
• Coordinates activities with peers, supervisor(s) and customers to minimize downtime.
• Orders and installs parts.
• Responds to emergency service calls as required.
• Instructs customer operating technicians on system operation and maintenance.
• Performs upgrades and modifications to equipment as needed.
• Remains current on equipment/tools through training and manuals.
• Upholds standards of conduct and safety protocols on customer sites.

Skills

Mechanical aptitude

Troubleshooting

Customer interface

Education

Associates degree in electronics/engineering

Bachelor's degree preferred

Job description

Job Title: Field Service/Start-Up Engineer

Duration: 12 Months

Description:

• Must be able to travel (100%) domestic
• Strong mechanical aptitude
• Troubleshooting capabilities

Responsibilities:

• Performs on-site service and repair of semiconductor processing equipment
• Maintains records and reports as required
• Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions
• Orders and installs parts
• Responds to emergency service calls as required
• Instructs customer operating technicians on system operation and maintenance
• Perform upgrades and modifications to equipment as needed
• Remain current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
• Incumbents are responsible for the upkeep, maintenance and security of company property including vehicles, tools, etc.
• Employees must also maintain standards of conduct acceptable to both TEA and customers to maintain credentials for being on customer site(s)

Qualifications:

• Associates degree in electronics, engineering, or other applicable field of study; Bachelors Degree in Engineering or Technology preferred
• 2+ year previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment
• Excellent customer interface skills is required
• Mechanical aptitude is required as well as an ability to use appropriate tools
• Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required
• Physical Demands and Work Conditions The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 50 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protective Equipment. Duties also include application of proper industry safety procedures when working with dangerous elements or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc.
• Occasional travel to Client factories, training facilities and customer locations may be required. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• A clean room garment may be required to be worn for lengthy periods of time. PPE is Required including, not limited to, consistent wearing of safety glasses, safety shoes and a bump cap. Job duties may require walking up to and in excess of 10,000 steps and walking up and down multiple flights of stairs per shift (12 hours).
• Equal Opportunity Employer/Minorities/Females/Disabled/Veterans