Field Service Specialist IV - Imaging

Prime Healthcare; Chicago (IL); On-site; USD 58,038 - 107,604; Full time

Benefits offered by this job

Competitive compensation

401K retirement plan

Medical, dental, and vision coverage

Tuition reimbursement

Job summary

Prime Healthcare is looking for a Field Service Specialist IV to provide specialty medical equipment services for high-end Imaging equipment in Chicago, IL. The role requires significant experience in servicing diagnostic imaging equipment, as well as expertise in networking and compliance with healthcare regulations.

The ideal candidate will have an associate degree in biomedical or electrical engineering technology, with 15 years of experience. Responsibilities include preventive maintenance inspections, troubleshooting, and managing vendor relations while ensuring outstanding customer service.

Qualifications

• Minimum 15 years’ experience servicing diagnostic imaging equipment.
• Formal certification in medium to high-end imaging modalities.
• Demonstrate mechanical diagnostic troubleshooting and repair skills.

Responsibilities

• Perform preventive maintenance inspections and installation support.
• Provide regional technical support for resolving difficult equipment issues.
• Ensure compliance with regulatory changes and policies.

Skills

Mechanical diagnostic troubleshooting

Networking

PACS and DICOM standards

Customer communication

Teamwork

Education

Associate degree in biomedical/electrical engineering technology

Tools

Diagnostic imaging equipment

Test equipment

Job description

Overview

Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more. We provide services to clinically excellent community hospitals across the country that are dedicated to ensuring quality, compassionate care for every patient, every time.

Responsibilities

The Field Service Specialist IV - IMAGING provides specialty medical equipment services primarily on various high end Imaging equipment within assigned region. Primary duties include, but are not limited to, performing preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and on low end modalities (Ultrasound, injectors) as needed.

This individual shall be competent in the use of all applicable test equipment and tools required in the performance of the duties and be able to teach and coach others as needed. The Field Service Specialist will ensure compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.

Responsible to ensure that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions. The position also has service support scheduling and vendor management responsibility. Individual shall be required to provide regional technical support for resolving difficult equipment issues.

This individual contributes to department improvement and collaborates and maintains positive relationships with customers. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned. Maintains a department culture that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare Mission and Vision at all times.

Qualifications

• Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 15 years’ experience servicing diagnostic imaging equipment
• Formal certification of training (OEM or third-party training center) in the medium to high-end imaging modalities
• Working knowledge of Networking, PACS and DICOM standards required
• Knowledge of associated tools and test equipment
• Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner
• Willingness to cross-train other team members
• Familiar with the Healthcare Industry, understanding roles in various department and users
• Support policies and procedures of Prime Healthcare
• Professional appearance and behavior
• Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment
• Maintain a valid DL with good driving record
• Travel to Prime Healthcare Hospitals in Illinois and possible outside Illinois as required

Pay Transparency

BioMedical Services, Inc. offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $42.13 to $78.11. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf