Field Service Specialist II - 100% Nationwide Travel

Aqua-Aerobic Systems, Inc.

Loves Park (IL)

On-site

USD 54,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Medical (prescription coverage)

Dental

Vision

Life Insurance

Short Term Disability

Long term Disability

Accidental Death and Dismemberment

Business Travel Insurance

Paid Parental Leave

Medical Flexible Spending

Dependent Care Flex Spending

Lifestyle Spending Account

EAP

401k plus 3% match– both pretax and/or

Profit sharing

Bonus

Summer Hours

Paid Christmas Shutdown

Paid Volunteer Hours

Vacation & Paid Leave for All Workers

Vacation Purchase Program

Tuition Reimbursement

Telecommuting up to 2 days a week

Flex work schedule

Identity Theft Protection

Job summary

Aqua-Aerobic Systems, Inc. is seeking a Field Service Specialist II for highly technical, field-based projects across multiple product lines. This role emphasizes advanced PLC programming, diagnostics, and cross-functional coordination to deliver complex solutions. Travel is 100%, with occasional office visits in Loves Park, IL.

You will mentor teammates and collaborate with Engineering, Sales, and Project Management to ensure successful project outcomes while maintaining high quality standards.

Qualifications

4+ years of field/technical experience
Advanced knowledge of PLC, electrical controls, and mechanical systems
Strong cross-functional collaboration
High versatility across product lines

Responsibilities

Manage complex multi-product field projects from planning to closeout with advanced programming.
Perform diagnostics and troubleshoot PLC/programming issues; support Engineering Change Requests on programming issues.
Mentor junior staff and coordinate with Engineering, Sales, and Project Management on escalations.
Travel 100% with occasional visits to Loves Park office; field-based environment.

Skills

PLC programming

Electrical controls

Mechanical systems

Cross-functional collaboration

Job description

Protecting the World’s Water.

Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our “Customer for Life” philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World’s Water. It’s our mission - powered by People and driven by Innovation.

The Field Service Specialist II builds on the Field Service Specialist I role with high versatility across product lines and high-level programming skills. This role independently manages the most technically demanding multi-product jobs and begins developing the deep sector focus that leads toward the Senior Field Service Specialist track.

This position will be 100% travel, with occasional visits to the onsite office in Loves Park, IL.

Essential Duties and Responsibilities

Results / Execution

Independently manage the most complex multi-product projects from planning through closeout, extending Specialist I's ownership to higher-complexity jobs requiring advanced programming.
Ensure project work meets quality expectations without requiring rework, even on jobs requiring custom programming solutions.

Problem Solving / Decision Making

Perform advanced diagnostics, root-cause investigations, and PLC/programming troubleshooting independently.
Initiate corrective actions and support Engineering Change Requests (ECRs) on programming-related issues.

Planning & Organizing

Develop job-specific action plans for jobs spanning multiple product lines and control systems.
Coordinate internally to ensure job readiness, including programming/configuration readiness, for complex jobs.

Continuous Improvement

Contribute programming and product insights to training materials and technical documentation.
Participate in process documentation and SOP updates, particularly for programming-related procedures.

Communication Skills

Provide professional updates to customers and internal stakeholders on complex, high-stakes jobs.
Document programming configurations and site activities clearly in FSRs and other records.

Collaborative Skills

Mentor Specialist I, Technician II, and Technician I team members on advanced product and programming topics.
Coordinate with Engineering, Sales, and Project Management on programming-related escalations.

Job Knowledge

Demonstrate high versatility across assigned product lines, with high-level programming skill as a defining strength.
Continue building toward full sector subject-matter-expert recognition ahead of the Senior Field Service Specialist track.

Supervisory Responsibilities

May coordinate or oversee other field personnel on larger, multi-crew projects; informal mentor to Technicians and Specialist I.

Work Environment

Primarily field-based, requiring travel; some office-based reporting, programming, and project planning.

Minimum Qualifications

4+ years of equivalent field/technical experience or completion of Specialist I, with demonstrated programming proficiency.
Advanced knowledge of PLC, electrical controls, mechanical systems, and the programming languages/platforms used across Aqua-Aerobic Systems, Inc. product lines.
Strong cross-functional collaboration.
High versatility across product lines.

Salary Range: $38.91 to $49.50 per hour

Benefits Include: