Field Service Specialist

SAVE Electronics; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) with company match

Job summary

SAVE Electronics is seeking a Field Service Specialist to support Lutron lighting systems nationwide from Canton, TX, with 50%+ travel. You will commission, startup, upgrade, troubleshoot, and remotely assist on projects for commercial settings.

On-site and remote support, plus training for customer personnel, are key responsibilities. The ideal candidate has 3–5 years in electrical/low-voltage field service, reads wiring diagrams, and communicates clearly with customers and teams.

Qualifications

• 3–5 years hands-on electrical/low-voltage experience.
• Experience with lighting controls, HVAC, or building management systems.
• Ability to read electrical drawings and schematics.
• Strong communication and documentation skills.

Responsibilities

• Commission, startup, upgrade, maintain, and troubleshoot Lutron systems at customer sites and remotely.
• Diagnose system, wiring, device, and communication issues; document findings and follow through on resolution.
• Coordinate site work with SAVE project managers, electrical contractors, general contractors, and customer or facility teams.
• Explain system operation and provide practical training to customer personnel.
• Record service work, test results, site conditions, and open items with clear notes, photos, and updated system documentation.
• Identify required electrical contractor work, materials, or follow-up services and inform the project manager.

Skills

Troubleshooting

Reading wiring diagrams

Customer communication

Field service

Education

High school diploma or GED

Technical training or degree in electrical/electronics/controls

Job description

SAVE Electronics is seeking a technically skilled, customer-focused Field Service Specialist to support commercial lighting control systems. Based in Canton, Texas, this role serves customers throughout the DFW area and travels to project sites across the country. Candidates based in Canton or the greater DFW area are encouraged to apply. You will provide remote and on-site support for Lutron lighting systems, including commissioning, upgrades, troubleshooting, and service. Travel is expected to exceed 50% and includes overnight trips.

What you’ll do

Commission, start up, upgrade, maintain, and troubleshoot commercial Lutron lighting control systems at customer sites and remotely.

Diagnose system, wiring, device, and communication issues; identify the likely cause, document findings, and follow through on the agreed resolution.

Coordinate site work with SAVE project managers, electrical contractors, general contractors, and customer or facility teams.

Explain system operation and provide practical training to customer personnel.

Record service work, test results, site conditions, and open items with clear notes, photos, and updated system documentation.

Identify required electrical contractor work, materials, or follow-up services and give the project manager the information needed to plan next steps.

Follow manufacturer instructions, applicable safety rules, and customer site requirements.

What we’re looking for

High school diploma or GED; technical training or a degree in electrical, electronics, controls, or a related field is a plus. Three to five years of hands‑on experience in electrical, low‑voltage, controls, automation, or field service work. Experience with lighting controls, HVAC or building management systems, or AV systems is relevant. Ability to read electrical drawings, wiring diagrams, and basic network schematics.

Strong troubleshooting skills and comfort working with electrical and electronic systems, computers, and basic networking tools. Clear, professional communication with customers, contractors, and teammates; organized documentation and dependable follow-through.

Ability to work independently in the field while staying coordinated with the project team.

Valid driver’s license and a driving record that meets company and insurer requirements; reliable transportation and current auto insurance.

Ability to travel more than 50%, including overnight travel, and to meet typical job‑site demands such as walking, climbing ladders, and lifting up to 50 pounds.

Ability to meet background screening and drug testing requirements when required by a customer or site.

Preferred experience

Hands‑on experience with Lutron systems such as Athena, Quantum, HomeWorks, RA3 or myRoom is a plus. Technical experience in military specialties, including Navy nuclear power, electrical work, automation, or controls can also translate well to this role.

Compensation and benefits

Expected base salary: $52,000–$68,000 per year, depending on experience. SAVE provides technical training and mentorship, along with PTO, health insurance, and 401(k) with company match.

About SAVE Electronics

Founded in 1957, SAVE Electronics provides lighting control and automation solutions for hospitality, entertainment, fitness, restaurant, and commercial clients nationwide. Our Lighting Division designs, commissions, upgrades, and supports Lutron systems so customers can operate their spaces reliably and deliver the experience they intend.

SAVE Electronics is an equal opportunity employer.