Field Service Solution Architect - Pre-Sales

salesforce.com, inc.; Boston (MA); On-site; USD 158,000 - 211,000; Full time

Job summary

Salesforce Field Service is seeking a seasoned Field Service Product Specialist to own the technical vision from discovery to deal close, partnering with Account Executives to win complex enterprise deals leveraging Salesforce Field Service and Agentforce. The role emphasizes architecture design, hands-on proofs of concept, and post-sale adoption metrics for scale.

You will travel 25–50% of the time and engage with C-suite stakeholders to present integrated, scalable solutions.

Qualifications

• 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focusing on field service.
• Deep Salesforce Field Service (FSL) expertise or equivalent with other FSM platforms.
• Ability to architect end-to-end solution designs for large deployments.
• Experience leading technical discovery sessions and roadmaps.
• Strong executive presence for C-suite demonstrations.
• Proven management of technical due diligence and risk in complex deals.
• Familiarity with integrations (APIs, middleware, IoT) in field service.
• Willingness to travel 25–50%.

Responsibilities

• Lead end-to-end technical sales motions from discovery to deal close.
• Deliver executive-level product demonstrations and architecture presentations.
• Run technical design sessions and craft domain-specific Field Service architectures.
• Lead hands-on proofs of concepts using Field Service and related tech.
• Translate business requirements into solution architectures and roadmaps.
• Drive post-sale adoption metrics in collaboration with Customer Success.

Skills

Field Service

Solution architecture

Executive demos

APIs & middleware

Travel readiness

Job description

Salesforce Field Service is seeking a seasoned Field Service Product Specialist to own the technical vision from discovery to deal close, partnering with Account Executives to win complex enterprise deals leveraging Salesforce Field Service and Agentforce. The role emphasizes architecture design, hands-on proofs of concept, and post-sale adoption metrics for scale.

You will travel 25–50% of the time and engage with C-suite stakeholders to present integrated, scalable solutions.