Field Service Scheduler I

JBT Marel; Gainesville (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Job summary

JBT Marel is seeking an experienced Operations Manager to lead field service scheduling and optimize resource allocation across projects in the U.S. This role partners with Project Management, Customer Support, and Field Service Engineers to meet delivery targets while balancing workload and compliance with local regulations.

You will schedule field service engineers, monitor capacity, communicate changes to stakeholders, and ensure timely updates to the service schedule.

Qualifications

• 3+ years of experience with operations management and/or field service scheduling.
• Knowledge of Service Administration processes, preferably in a Sales or Service environment.
• Strong logistics and planning background.
• Experience with an ERP system and service scheduling tools (ServiceMax preferred).
• Excellent English skills, written and verbal.

Responsibilities

• Schedule Field Service Engineers (FSEs) to meet work orders while respecting local laws and work-life balance.
• Coordinate with Project Management, Customer Support, and FSE Planner to align delivery of equipment and parts.
• Reserve capacity for field service activities and monitor status/progress of requests.
• Inform stakeholders of scheduling changes and optimize use of resources.
• Provide the Field Service Manager with an up-to-date view of hours/capacity and training needs.

Skills

Operations management

Field service scheduling

Logistics planning

Stakeholder management

Communication skills

IT literacy

Decision making

Tools

ServiceMax

ERP system

Job description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Responsibilities

• Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE.
• Close cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment.
• Close cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts.
• To reserve capacity for all field service activities, both pro-and re-active.
• To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance. To monitor the status/progress of the requests and act quickly upon changes.

On Any Given Day You May

• Schedules FSE’s according to work order requirements, location and severity
• Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution
• Informs stakeholders about changes/issues to the scheduling process
• Updates and manage the service schedule in a timely and accurate manner
• Ensures balanced, effective and efficient use of resources (customer, FSE and organization)
• Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity
• Work with Field Service Manager to ensure Field Service Engineers’ training needs, Skills and Skill Level are up to date

Skills And Abilities

• Ability to execute agreed tasks and deadlines against performance criteria (KPI).
• Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.
• Stakeholder handling skills and social perceptiveness.
• Guidance and motivation of people, gaining commitment from both internal and external colleagues.
• Process and manage multiple schedules simultaneously
• Process driven and IT literate.
• Clever decision maker in fast pace environment
• Good grammar and communication skills

Education, Knowledge, and Experience

• 3+ years of experience with operations management and/or field service scheduling
• Knowledge of Service Administration processes, preferably in a Sales or Service environment.
• Strong logistics and planning background.
• Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (ServiceMax preferred)
• Excellent English skills, both written and verbal
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

We are committed to our employees

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying

collaborative working across our global teams to deliver world-class projects.

We encourage development

ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBTMarel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.

Equal Opportunity Employment (only for US posted roles)

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.