Field Service Scheduler

Marel Inc.; Des Moines (IA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Short-term disability

Long-term disability

Family leave

Vision coverage

401(k)

Job summary

JBT Marel in Des Moines is seeking an Administrative Field Service Coordinator to support field service operations with scheduling, time reporting, invoicing, and documentation. The role requires coordinating with Field Service Engineers and internal teams to ensure accurate, timely service delivery and KPI attainment.

You will follow SOPs, handle inquiries, maintain records, and contribute to process improvements.

Qualifications

• Formal training or work experience in administrative support.
• Ability to manage multiple schedules and deadlines with accuracy.
• Good written and verbal communication; attention to detail.

Responsibilities

• Coordinates and executes routine administrative activities for field service operations.
• Processes time reporting, expense claims, invoicing, and visit documentation.
• Maintains records of field service schedules, assignments, and resources.
• Communicates with customers and field service teams to manage inquiries and appointments.
• Produces standard service reports and supports safety and regulatory compliance.

Skills

Administrative coordination

Scheduling

Customer communication

Process improvement

IT literate

Tools

Microsoft Office

Job description

Has working knowledge and skills developed through formal training or work exAt JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. On a given day, you may:

• Coordinates and executes routine administrative activities for field service operations, ensuring timely and accurate processing of service requests, following established procedures.
• Processes time reporting, expense claims, customer invoicing, cost‑allocation corrections, and prepares visit documentation in accordance with defined guidelines.
• Maintains records of field service schedules, assignments, and resource availability.
• Communicates with customers and field service teams to manage inquiries, coordinate service requests, confirm appointments and resolve scheduling issues.
• Prepares and distributes standard service reports and performance metrics as required.
• Supports compliance with safety, quality, and regulatory standards in all administrative activities.
• Collaborates with internal teams to ensure efficient field service operations.
• Implements and follows standard operating procedures for field service administration.
• Participates in process improvement initiatives to enhance administrative efficiency and service quality.
• Maintains accurate documentation and reporting for field service activities.
• Provides administrative support to field service management as needed.
• Has working knowledge and skills developed through formal training or work experience.
• Performs routine tasks following specific instructions, established procedures, or guidance, with moderate supervision.
• Identifies problems and relevant issues in straightforward situations, assesses them using standard procedures, and makes sound decisions.
• Work is clearly defined and completed according to instructions.
• Has prior relevant training or related work experience.

Skills and Abilities:

Ability to execute agreed tasks and deadlines against performance criteria (KPI). Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team. Stakeholder handling skills and social perceptiveness. Guidance and motivation of people, gaining commitment from both internal and external colleagues. Process and manage multiple schedules simultaneously Process driven and IT literate. Clever decision maker in fast pace environment Good grammar and communication skills THIS IS A HYBRID ROLE AND REQUIRES EMPLOYEE TO LIVE CLOSE TO A JBT MAREL LOCATION.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world‑class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits:

JBT Marel offers benefits on day 1 of your employment.

• Medical
• Dental
• life insurance
• short-term and long-term disability
• family leave
• vision coverage
• a matched 401(k) plan

Commitment to Diversity:

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBTMarel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.

Equal Opportunity Employment:

(only for US posted roles) JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

#LI-EB1 Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.