Field Service & Sales Technician — On‑Site Repairs & Quotes

United Structural Systems LLC; Chattanooga (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

United Structural Systems LLC in Chattanooga, TN is hiring a Sales & Service Technician to ensure optimal performance of customer systems. You will inspect homes, provide same-day quotes, manage weekly schedule, handle warranty issues, perform on-site repairs, and present repair plans.

The role requires strong customer service, problem-solving, and the ability to work independently or with a team. USS offers competitive benefits including medical, dental, prescription plan, vision,

Qualifications

• High school diploma or equivalent; additional technical certifications or training is a plus.
• Experience in system maintenance, repair, or a related field preferred.
• Strong problem-solving and quick issue identification.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with inventory management and shop operations desirable.

Responsibilities

• Inspect and evaluate the overall condition of customers' homes during visits, identifying potential issues or areas of concern.
• Prepare and deliver same-day quotes for additional services identified during appointments.
• Manage and maintain a weekly schedule, ensuring timely and organized execution of responsibilities.
• Address warranty-related issues or concerns by meeting with customers, conducting assessments, and offering effective solutions.
• Perform on-site repairs or services whenever feasible to resolve customer issues promptly.
• Develop and present detailed repair plans for warranty-covered issues.
• Provide customers with proposals for new services or work not covered under their warranty when applicable.
• Actively participate in weekly leadership meetings to discuss updates, goals, and improvements

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

United Structural Systems LLC in Chattanooga, TN is hiring a Sales & Service Technician to ensure optimal performance of customer systems. You will inspect homes, provide same-day quotes, manage weekly schedule, handle warranty issues, perform on-site repairs, and present repair plans.

The role requires strong customer service, problem-solving, and the ability to work independently or with a team. USS offers competitive benefits including medical, dental, prescription plan, vision,