Field Service & Sales Representative / Shop Parts

RAM PRODUCTS CO; Phoenix (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Coverage

Dental Insurance

Vision Coverage

401(k)

Paid vacation and personal time off

Job summary

RAM PRODUCTS CO is seeking a Field Service Representative in the Phoenix area. This role involves promoting products and providing excellent customer service while servicing existing accounts to grow revenue.

The successful candidate will have a high school diploma or equivalent, a valid driver's license with a clean driving record, and strong problem-solving skills. Benefits include medical insurance, a 401(k) plan, vacation time, and performance bonuses.

Qualifications

• Ability to communicate effectively and collaborate with others.
• Ability to work independently with high self-motivation.
• Experience in a customer-facing position.

Responsibilities

• Service existing accounts to grow revenue and develop relationships.
• Operate within ERP and CRM systems for inventory management.
• Deliver exceptional customer service.

Skills

Effective communication

Problem-solving skills

Self-motivation

Customer service

Education

High School Diploma, GED or equivalent

Associate degree

Job description

Overview

Job Location: Phoenix Area - Phoenix, AZ

Travel Percentage: Up to 25%

Job Shift: Day

$2,000 SIGNING BONUS!!!

Base salary of $50,000 to $60,000 per year, plus quarterly and annual bonuses! Apply today!

What you will love about being a Field Service Representative

• Be a part of a quality team
• Develop personal relationships with customers
• Solve issues and provide solutions

Why should you want to work for Ram?

What makes Ram Products exceptional is our Team. From the beginning, we have placed a high value on people and relationships. The culture and the family environment being lived out every day by our Team carries over to our customers as well, making our work more fun and our connections more meaningful.

Position Description

The Field Service Representative (FSR) will always work with integrity, demonstrate a desire to serve others, and possess the ability to solve problems. The FSR is responsible for promoting Ram Products and providing products and services to customers in a designated area.

What can I expect in my role as an FSR?

• Account Service: servicing existing accounts to grow revenue, develop relationships, expand product line, and demonstrate products.
• Administrative Duties: operating within the ERP and CRM systems as well as accurately bill, restock and maintain inventory levels of our products.
• Product Knowledge and Business Development: develop a working knowledge of general product categories through training and on-the-job experience.
• Understanding: understand each customer’s needs to provide real, effective solutions.
• Deliver: deliver exceptional customer service.
• Sales and Service: conduct sales and service activities, develop strong customer relationships, identify product applications, and introduce new products and services.

Are you who we’re looking for?

• Ability to communicate effectively and collaborate with others.
• Ability to work independently, with a high degree of self-motivation and problem-solving skills.
• Experience in a customer-facing position.
• Willing to travel up to 25%. This could mean up to one week per month of out-of-town travel.
• Industrial experience is a plus!

You’ll also need:

• High School Diploma, GED, or High School Equivalence Certificate.
• A valid divers license with excellent driving record.
• To be able to lift 25-50 pounds on customer calls.
• To be able to pass a background check, physical, and drug test.

Benefits

• Medical Insurance
• Prescription Coverage
• Dental Insurance
• Vision Coverage
• Health & Wellness programs
• Disability Insurance
• Employee Assistance Program
• Paid vacation and personal time off
• Bonus structure based on measurable outcomes
• Performance recognition
• Personal and professional development
• 401(k)
• 401(k) Employer Match

Minimum Qualifications

• High school Diploma, GED, or High School Equivalence Certificate.
• A valid divers license with excellent driving record.
• Excellent analytical, written, and verbal communication skills.

Preferred Qualifications

• Associate degree
• Experience working in an industrial environment.
• Experience working in the MRO industry.