Field Service RF Tech Intern — Hands-On & Customer-Facing

AeroVironment, Inc.; Germantown (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401K with company matching

Job summary

AeroVironment, Inc. is seeking dedicated, customer-focused RF Technology Field Service Representative Interns to join our team.

You will support system testing at AV facilities and travel to customer locations to install, maintain, troubleshoot, and support RF technology systems used in mission-critical applications. As an FSR, you will work with engineers, customers, end users, and internal stakeholders to ensure operational readiness and reliability.

Qualifications

• Holds a U.S. Citizenship.
• Eligible to obtain and maintain a U.S. Passport.
• Currently enrolled in an associate's degree program or technical certification.
• Capable of lifting and carrying equipment up to 30 lbs.
• Willingness to travel frequently and work in varied field conditions (outdoors, industrial sites, military bases, etc.).
• Flexible to accommodate occasional long workdays in harsh environments.
• Possesses aptitude for troubleshooting and a quick learner.

Responsibilities

• Install and Set Up Systems: Travel to customer locations to install RF technology systems, ensuring they are properly set up and operational.
• Perform Maintenance and Repairs: Conduct routine maintenance checks and troubleshoot issues to keep systems running efficiently. Address technical problems with clear communication and effective solutions. Configure and update hardware, software, and firmware as needed.
• Troubleshoot: Troubleshoot issues by analyzing data, logs, and diagnostic information. Work with engineering team to diagnose difficult issues as needed.
• Performance Test Systems: Participate in full-system tests on the production floor to ensure that systems are fully functional and performing as expected, using specialty RF equipment including, but not limited to: anechoic chamber, signal generator, receiver analyzer, spectrum analyzer.
• Train Customers: Aid in teaching clients how to operate and maintain their systems, providing easy-to-understand guidance and answering their questions.
• Provide Customer Support: Act as a point of contact for customers, helping to address their concerns, offer solutions, and ensure they are satisfied with our service.
• Document Work: Keep accurate records of service visits, including maintenance performed, issues resolved, and customer feedback.
• Collaborate with Teams: Work closely with engineering and support teams to resolve complex issues and improve system performance; take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead; and align priorities and task execution with the Project Manager (PM).

Skills

Willingness to travel

Customer-focused

Troubleshooting

Effective communication

Team collaboration

Education

Associate degree program or technical certification

Job description

AeroVironment, Inc. is seeking dedicated, customer-focused RF Technology Field Service Representative Interns to join our team.

You will support system testing at AV facilities and travel to customer locations to install, maintain, troubleshoot, and support RF technology systems used in mission-critical applications. As an FSR, you will work with engineers, customers, end users, and internal stakeholders to ensure operational readiness and reliability.