Field Service Representative - Williston, ND

Dalmine SPA; Williston (ND); On-site; USD 45,000 - 75,000; Full time

Job summary

Tenaris is seeking a Field Service Representative for Williston, ND. This role blends field work with office tasks, requiring hands-on technical support and on-site training for customers to ensure correct use of Tenaris connections.

The position emphasizes field feedback, adherence to Tenaris standards, and timely service reporting from both rig sites and office locations in the Williston area.

Qualifications

• Certified Engineering Technician with 5+ years of relevant experience; alternatively, 10+ years in the industry without certification.
• Field experience related to Sucker Rods (SURO) operations is desirable.
• Experience with hydraulic power tongs, specifically rod tongs.
• Experience with hydraulic circuits.
• Strong on-site troubleshooting and fault analysis abilities.
• Excellent communication and teamwork skills.
• Basic computer proficiency, including Microsoft Office.

Responsibilities

• Follows up that Tenaris connections are used correctly, ensuring proper well site preparations and installations.
• Provides technical support and liaises with customer representatives to optimize product performance.
• Assists customer sites with Tenaris procedures and regional operation specifics.
• Gathers feedback from field to identify areas for product and service improvement.
• Maintains up-to-date knowledge of Tenaris standards and procedures per training curricula.
• Completes service reports on time, both in hardcopy and electronically.
• Communicates field feedback on product perception to help improve offerings.

Education

Engineering Technician certification

Tools

Microsoft Office

Job description

Field Service Representative - Williston, ND

At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.

If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.

Purpose: Helps to provide technical assistance services to final customers ensuring the correct use of Tenaris Connections. Checks and follows up on the feedback gathered from the field about product performance and general onfield information valuable for Tenaris.

Schedule: Flexible; primarily 6:00 AM–6:00 PM, with occasional overnight assignments (%20 approximately), on-call coverage, and overtime as operational needs require. Limited flight travels to other U.S. locations (<10%).

Main Responsibilities

• Follows up that there is a correct use of Tenaris recommended practices, controlling and ensuring well site preparations and running, and well site repairing of Tenaris Premium Connections, preventing potential problems and incidents maximazing a safer and efficient installation of our products.
• Provides technical support and directly liaising with customer representative to assure the product is installed in the most efficient manner allowing the product to perform to its optimum design potential.
• Assists Tenaris general overview to customer's representative at rig site using our internet sites and info and any other specific one applicable for the operation or region visited.
• Follows up on customer's representative about Tenaris perception (product and services) to identify potential areas to improve.
• Responsible for updated self-training and knowledge on Tenaris Standards and procedures according to FISE training curricula.
• Responsible for service report fulfilment same in timely fashion both hardcopy and electronically (running assistance report, miscellaneous, log time, inspection, service ticket and specific as dopeless and visit ones)
• Provide Feedback from the field and industry of perception / attitude toward Tenaris & competitors products, service and technical innovations. Set up files & add to office reference library for competitor’s products and technical innovations.
• Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

Qualifications & Experience

• Certified Engineering Technician with 5+ years of relevant experience; alternatively, 10+ years of applicable industry experience without certification.
• Field experience related to Sucker Rods (SURO) operations is desirable.
• Experience working with Hydraulic Power Tongs, specifically Rod Tongs.
• Experience with hydraulic circuits.
• Feel comfortable performing basic on-site failure analysis and troubleshooting.
• Strong attention to detail and commitment to accurate shift and field reporting.
• Customer-focused mindset with excellent communication and teamwork skills.
• Ability to train customers on the proper installation, handling, and use of Tenaris products.
• Basic computer proficiency, including Microsoft Office applications.

Working Conditions

Combination of field and office work, with approximately 20% of time based in the Williston office.

Equal Opportunity Employer

Tenaris is an equal opportunity employer, valuing diversity in employment.