Field Service Representative (Water Utility, U355)

Liberty; Merrick (NY); On-site; USD 92,552,678 - 125,218,329; Full time

Benefits offered by this job

Free parking

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Health & Wellness programs

Discount and Perks program

Job summary

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is hiring a Field Service Representative to read meters, set and remove meters, inspect for high bills, and operate required equipment in outdoor environments.

The role requires a High School Diploma or GED, a valid driver's license, and the ability to lift over 25 pounds. Training will cover the Mobile Work Management Program and SAP work orders during probation.

Qualifications

• High School Diploma or GED equivalent.
• Must be able to work outdoors in varying weather conditions.
• Valid driver's license without restrictions.
• Able to lift/move over 25 pounds.

Responsibilities

• Meet customers, read and set meters, and report on high bills.
• Inspect plumbing and unmetered properties as required.
• Locate, access, and operate company equipment (e.g., curb stops, valves).
• Learn to use the Mobile Work Management Program and SAP orders.

Skills

Customer service

Reading meters

Outdoor work

Education

High School Diploma or GED

Tools

Mobile Work Management Program

Meter reading equipment

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Duties include but are not limited to:

Meeting customers, reading, setting and removal of meters, inspections for high bills, plumbing inspections, reporting known or suspected unmetered properties, locate, access, and operate company equipment, such as, but not limited to, curb stops, gate valves, and shutoff valves, remove debris/water from company facilities including, but not limited to meter tiles, curb and valve boxes, perform shut-offs, turn-offs, and turn-ons, perform and complete various SAP orders.

The FSR is required to become computer literate and able to learn and work with the Mobile Work Management Program used to manage customer service orders as well as learn to operate the meter reading equipment by the end of the probationary period.

Accountabilities

• High School Diploma or GED equivalent
• The applicant will need to work in an outdoor environment with exposure to weather-related heat and cold and related elements.
• A valid driver's license without restrictions is required.
• Applicant may occasionally be required to lift/move over 25 pounds
• Hourly Rate: $38.00 / HR

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.