Field Service Representative/Technician

Stiles Machinery; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive pay

Ongoing technical development

Job summary

Stiles Machinery is seeking a Field Service Representative to install, instruct, and troubleshoot customer technology. Responsibilities include resolving mechanical issues, documenting service calls, and building customer relationships. Ideal candidates have a technical background, preferably with CNC machinery, excellent problem-solving skills, and are open to ongoing training and career growth.

Join a team that prides itself on delivering exceptional service with support from experienced leaders who understand the field service demands.

Qualifications

• Valid driver’s license and ability to travel regularly.
• Two years of technical schooling in electronics or related field.
• Prior experience in CNC, PC-based controls, or machine service.

Responsibilities

• Install, start up, and instruct customers on technology.
• Diagnose and resolve mechanical and electrical issues in the field.
• Document work performed and problems encountered.

Skills

Technical expertise in electronics

Customer service skills

Problem-solving

Education

Associate’s degree or equivalent in technical training

Tools

CNC controls

Woodworking machinery

Job description

Own Your Career as a Field Service Representative

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Benefits

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• A team that understands the demands of field service because many of our leaders have been service representatives themselves
• Prompt overtime and mileage reimbursement

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands‑on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Education and Experience

• Associate’s degree or equivalent in technical training (preferred)
• Maintenance or operation experience with woodworking machinery and technology (preferred)
• N/C, P/C, or maintenance experience (preferred)
• Mechanical experience (preferred)
• Military technical experience (preferred)