Field Service Representative - KPHX

ADACEL TECHNICAL SERVICES INC.; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Adacel Technical Services, Inc. (ATS) is seeking a Field Service Representative to troubleshoot and maintain TSS hardware and software for FAA training environments in Phoenix, AZ. The role involves hands-on maintenance, software upgrades, and training FAA personnel on TSS operations.

The ideal candidate has FAA or US military ATC experience (or AT-CTI degree), strong hardware/software skills, and willingness to travel over 50% for site support and mission-critical tasks.

Qualifications

• Four years of FAA or US military ATC experience, or an AT-CTI degree.
• Knowledge of computer hardware and operating system software similar to ATC simulation systems.
• Willingness to travel >50%.

Responsibilities

• Troubleshoot and maintain TSS hardware components.
• Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers.
• Troubleshoot, isolate, and resolve software problems.
• Perform step-by-step procedures for software upgrades and patches.
• Update site data and back-up procedures as required.
• Train FAA personnel on TSS maintenance and operation.
• Operate TSS for proficiency, recurrent, and qualification training.
• Brief FAA and Contractor management on simulator performance and utilization.

Skills

Excellent communication skills

Self-motivated

Conflict resolution

Attention to detail

Education

AT-CTI degree in Air Traffic Control or Air Traffic Management

Tools

Remote Pilot Operations Certification

Job description

Job DetailsJob Location: Phoenix, AZ 85034Adacel Technical Services, Inc. (ATS) provides a complete set of on-site training services for aerospace and defense markets. Services include instructional delivery, simulation operation and maintenance, Instructional System Design, and training support. Please read on to learn more about the Field Service Representative (FSR) career opportunity at ATS.

DUTIES AND RESPONSIBILITIES:

• Troubleshoot and maintain TSS hardware components
• Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary
• Troubleshoot, isolate, and resolve software problems
• Perform step-by-step procedures for acquiring and installing software upgrades and patches
• Evaluate local conditions and make proper decisions in conjunction with the Contractor’s TSSC
• Load operating systems and applications as required
• Update existing software and site data as required
• Perform start-up and shut-down procedures
• Perform system back-up procedures
• Train FAA personnel on TSS maintenance and operation
• Operate TSS for proficiency, recurrent. and qualification training
• Brief FAA and Contractor management on simulator performance and utilization
• Develop and maintain site simulator utilization reports reflecting frequency and type of training done
• Backup and manage scenario data
• Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot.)
• Tower Simulation Scenario development:
• Determine step-by-step procedures for building scenarios
• Incorporate the training objectives into the development of the training scenarios
• Create scenarios at the request of the FAA with minimal assistance
• As requested, train personnel to create and maintain scenarios.

Qualifications

REQUIRED:

• Knowledge of computer hardware and operating system software similar to, or more complex than the ATC Simulation Systems (Tower and Radar)
• Minimum of four (4) years of FAA or US Military operational ATC experience, or a minimum of four (4) years of combined FAA and US Military operational ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic – Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/

DESIRED:

• Proactive, self-motivated individual
• Ability to accomplish tasks with minimal supervision
• Good organizational skills and the ability to prioritize multiple tasks and manage work time effectively
• High attention to detail
• Excellent communication skills
• As a member of the Adacel team and the training team at your location, this position should work well with others and be proficient at conflict resolution.

SKILLS/ABILITIES/CERTIFICATIONS:

• Certification Requirements: As required for Remote Pilot Operations

OTHER:

• Clearance Level: Must be able to obtain a Public Trust Clearance
• Potential for Teleworking: No
• Travel: More than 50%

PHYSICAL REQUIREMENTS:

• Must be able to use simple hand tools.
• Occasional lifting up to 50 lbs. without restriction.
• Repetitive wrist, hand, and finger movement.