Field Service Representative - KOAK

ADACEL TECHNICAL SERVICES INC.; Oakland (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

ADACEL TECHNICAL SERVICES INC. is hiring a Field Service Representative to provide on-site training for aerospace and defense markets. The role includes troubleshooting hardware and software issues, training FAA personnel, and ensuring effective simulator operation and utilization.

Candidates must possess at least four years of FAA or military ATC experience or a relevant degree, along with strong communication and organizational skills. The position does not support teleworking and requires minimal travel.

Qualifications

• Degree in Air Traffic Control or equivalent experience required.
• Must have 4+ years of relevant FAA or military ATC experience.

Responsibilities

• Troubleshoot and maintain TSS hardware components.
• Train FAA personnel on TSS maintenance and operation.
• Develop and maintain site simulator utilization reports.

Skills

Knowledge of computer hardware and operating systems

Excellent communication skills

Good organizational skills

Team player

Attention to detail

Education

Degree in Air Traffic Control or Air Traffic Management from an AT-CTI

Minimum 4 years FAA or U.S. Military operational ATC experience

Job description

Job Details

Location: Oakland, CA 94621

Salary Range: $50,000.00 - $90,000.00 per year

Adacel Technical Services, Inc. (ATS) provides a complete set of on‑site training services for aerospace and defense markets. Services include instructional delivery, simulation operation and maintenance, Instructional System Design, and training support. Please read on to learn more about the Field Service Representative (FSR) career opportunity at ATS.

Duties and Responsibilities

• Troubleshoot and maintain TSS hardware components (fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers).
• Troubleshoot, isolate, and resolve software problems.
• Perform step‑by‑step procedures for acquiring and installing software upgrades and patches.
• Evaluate local conditions and make proper decisions in conjunction with the Contractor’s TSSC.
• Load operating systems and applications as required; update existing software and site data as required.
• Perform start‑up and shut‑down procedures, and system backup procedures.
• Train FAA personnel on TSS maintenance and operation.
• Operate TSS for proficiency, recurrent, and qualification training.
• Brief FAA and Contractor management on simulator performance and utilization.
• Develop and maintain site simulator utilization reports reflecting frequency and type of training done.
• Backup and manage scenario data.
• Act as a Pseudo Pilot when needed (simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot).
• Determine step‑by‑step procedures for building tower simulation scenarios.
• Incorporate training objectives into scenario development.
• Create scenarios at the request of the FAA with minimal assistance and train personnel to create and maintain scenarios.

Qualifications (REQUIRED)

• Knowledge of computer hardware and operating systems similar to, or more complex than, the ATC Simulation Systems (Tower and Radar).
• Minimum of four (4) years of FAA or U.S. Military operational ATC experience, or combined FAA and U.S. Military operational ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic – Collegiate Training Initiative (AT‑CTI). Approved AT-CTI colleges and universities can be found at https://www.faa.gov/jobs/students/schools/.

Desired

• Proactive, self‑motivated individual.
• Ability to accomplish tasks with minimal supervision.
• Good organizational skills and ability to prioritize multiple tasks and manage work time effectively.
• High attention to detail.
• Excellent communication skills.
• Team player who works well with others and is proficient at conflict resolution.

Skills / Abilities / Certifications

• Certification Requirements: as required for Remote Pilot Operations.

Other

• Clearance Level: Must be able to obtain a Public Trust Clearance.
• Potential for Teleworking: No.
• Travel: Less than 20%.

Physical Requirements

• Must be able to use simple hand tools.
• Occasional lifting up to 50 lbs. without restriction.
• Repetitive wrist, hand, and finger movement.