Field Service Representative II - Shrewsbury, MA

Solventum (3M Healthcare); Shrewsbury (MA); On-site; USD 60,000 - 78,000; Full time

Job summary

Solventum in Shrewsbury, MA is seeking a Field Service Representative II to service, disinfect, and maintain cutting-edge medical devices at healthcare facilities.

You will drive a company vehicle, manage orders, assist customers, and ensure safe, compliant equipment handling in fast-paced environments.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years in a customer-facing or service role.
• Current, valid driver's license required.

Responsibilities

• Supports customers (patients and hospital staff) with superior service and customer-centric solutions.
• Executes order management using company computers for accurate documentation.
• Prepares and coordinates delivery, pickup, and maintenance of medical device equipment.
• Safely operates a company vehicle to support equipment delivery and service at customer sites.
• Maintains inventory and assists with service center tasks and documentation.

Skills

Customer service experience

Valid driver's license

Education

High School Diploma or GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Field Service Representative II - Shrewsbury, MA (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative II will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

Additional responsibilities may include next level escalation point of contact and taking ownership for maintenance and execution of at least one key service center responsibility (for example: Performs inventory on assets, parts, disposables, and supplies including counts, research and reconciliation and documentation per company policies and protocols).

As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions


• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.


• Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up. Seeks out unmet customer needs and provides solutions or relays requirements to manager.


• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.


• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.


• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.


• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.


• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.


• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment


• Assists with process training of other staff and customers when applicable; Serves as designated facility contact person in the absence of the Field Service Lead.


• Primary ownership of a core service center process such as inventory management to include tracking, reconciliation, and order management of assets, parts, disposables, and supplies.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

• High School Diploma/GED or higher


• Requires a minimum of 3 years of work experience in a customer facing or service-related field


• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties


• Ability to meet physical require