Field Service Representative III (Corpus Christi, TX)

Solventum-; Corpus Christi (TX); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Health Savings Accounts

Flexible Spending Accounts

Disability Benefits

Life Insurance

Retirement Benefits

Job summary

Solventum is seeking a Field Service Representative III in Corpus Christi, TX to lead a service location, train staff and customers, and deliver and service medical equipment.

The role requires a valid driver’s license, 5+ years of customer-facing experience, and 1 year in a leadership role, with onsite work and potential travel. Competitive pay and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED or higher, verified before start.
• Five years of customer-facing experience in any environment.
• One year in a team lead or supervisory role in any environment.
• Current, valid Driver’s License.
• Legally authorized to work in the United States without sponsorship.
• Fully vaccinated against COVID-19 as required by policy.

Responsibilities

• Provide leadership in a service location and train staff and customers.
• Handle loading/unloading and service of medical equipment.
• Maintain inventory and administer documentation for delivery and return.
• Serve as service center designee in absence of management.
• Coordinate equipment delivery, scheduling, and prioritization of customer needs.
• Ensure facilities and vehicles are maintained and compliant with policy.

Skills

Customer facing experience

Leadership / supervisory

Driver's License

Education

High School Diploma/GED or higher

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Field Service Representative III, Corpus Christi, TX (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleThis position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.As a Field Service Representative III you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocolsEnsuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environmentProviding input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements complianceOverseeing of local business operations to include metrics and required use of couriersPreparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipmentPrioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocationLoading & unloading medical devices and suppliesProcessing documentation for delivery and retrieval of products.Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED or higher (completed and verified prior to start) from an accredited institutionFive (5) years of customer facing experience in a private, public, government, or military environmentOne (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environmentC urrent, valid Driver’s LicenseAdditional qualifications that could help you succeed even further in this role include:Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesMaintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience navigating customer escalations with a solution-based approachExperience with prioritizing customer urgent activities and resolving issues onsiteAbility to lead, mentor and motivate direct reports of all experience levelsDesire to be part of a team and have self-initiative to work independentlyExcellent follow up/follow throughWork location: Onsite Corpus Christi, TXTravel: May include up to 5% domestic travelRelocation: Relocation is not authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Applicable to US Applicants Only:The expected compensation range for this position is $51,760 - $71,170, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.